Technical Writer II

Position: Technical Writer II
Location: Remote PA, RI, KY
Duration: 6+ months
Job ID: 178254

Job Overview:
This role focuses on structuring, sequencing, and enhancing how information is experienced throughout the end-to-end customer journey. The Technical Writer II ensures that communications are clear, accurate, consistent, and aligned with brand, regulatory, and customer experience standards. The ideal candidate will possess strong writing and editing skills, coupled with expertise in content governance, cross-functional collaboration, and customer empathy. This position plays a pivotal role in improving customer understanding and interaction with essential services by delivering high-quality, easy-to-understand content across digital and traditional channels.

Responsibilities:

• Write, edit, and proofread customer-facing content across web, email, SMS, digital assistant, and agent support materials.
• Translate complex information into clear, customer-friendly language.
• Ensure consistency in voice, tone, terminology, and messaging across channels.
• Understand and apply accessibility best practices to ensure inclusive experiences.
• Maintain and update content standards, style guidelines, and templates.
• Manage content workflows, reviews, approvals, and publishing processes.
• Conduct regular content audits to ensure accuracy and relevance.
• Advocate for the customer across all communication channels.
• Collaborate with Customer Experience, Customer Service, Communications, Development, and Legal teams.
• Improve content clarity and usability across the customer journey.
• Use feedback, analytics, and customer insights to refine content and improve experiences.

Qualifications:

• Bachelor's degree in Communications, English, Journalism, Marketing, or a related field.
• 3-6+ years of professional writing, editing, or content strategy experience.
• Experience managing content across multiple customer communication channels.
• Strong editing and proofreading skills with exceptional attention to detail.
• Ability to simplify complex or technical information.
• Understanding of accessibility and inclusive content practices.
• Experience working in Agile environments, including participation in sprint planning, backlog refinement, and delivery ceremonies.
• Experience working on a corporate design team or in utility, energy, or regulated industries is a plus.
• Familiarity with tools like Figma, Excel, or Airtable is a plus.
• Experience in self-service transactions (web, mobile, email, SMS) and data-driven UX research is advantageous.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $60 - $65/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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