Workplace Experience Coordinator

Workplace Experience Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Location: Bellevue, WA (Onsite)

Job Duration: 3 Month

Work Hours: Monday–Friday, 9 AM - 6 PM

Job Description:

Summary: Responsible for delivering a world-class customer service experience to employees and guests of a designated building. Part of the Workplace Experience function. Responsible for providing world-class customer service to the clients and visitors of a designated building.

Day to Day Tasks | What You'll Do

• First point of contact for all those entering the facility.
• Greet visitors with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Escort visitors to the proper location.
• Answer the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed.
• Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed, including:
  • Office supply management
  • Meeting coordination
  • Equipment care
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures.
• Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

What You'll Need

• High School Diploma or GED with 2-3 years of job-related experience.
• Established understanding of work routines and standards.
• Experience applying skills and knowledge in a range of processes, procedures, and systems.
• Intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products, including:
  • Word
  • Excel
  • Outlook
• Strong organizational skills with a robust inquisitive mindset.
• Experience supporting and executing events.
• Ability to serve as a brand ambassador and engage confidently with attendees.
• Strong communication and interpersonal skills.
• Outgoing and comfortable representing the organization.

Interview Process

• 1 virtual interview

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.