Service Advisor

Overview Join Blue Compass RV as a Service Advisor and help deliver an exceptional customer experience while driving service department success. As the primary liaison between customers and technicians, you will ensure clear communication, accurate service recommendations, and an efficient workflow. Compensation Salary + commission-based role – Total base salary ranges from $60k to $90k, with strong earning potential for high performers. Benefits Medical, dental, vision, disability, and life insurance Paid Time Off and paid holidays 401(k) plan Pet insurance 5‑day work week Employee Assistance Program (EAP) Legal coverage and identity theft protection Referral program Ongoing training and development programs Structured career path with advancement opportunities What You’ll Do Serve as the primary point of contact for customers from service check‑in through completion. Build relationships with customers and identify service needs with a sales‑driven approach. Provide accurate estimates for repairs and installations prior to scheduling. Communicate clearly with technicians to ensure accurate diagnostics and timely completion. Keep customers informed of repair progress and manage expectations. Address customer concerns and escalated situations with professionalism, empathy, and a solution‑oriented approach. Identify upsell opportunities to maximize service revenue. Maintain accurate documentation, work orders, and communication records. Manage multiple tasks in a fast‑paced service environment. What We’re Looking For Strong sales mentality with the ability to recommend and close additional services. Excellent communication skills, both verbal and written. Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism. Ability to multitask and stay organized in a fast‑paced environment. Strong attention to detail and follow‑up skills. Solid computer skills and ability to navigate service systems. Team‑oriented mindset with the ability to work closely with technicians and leadership. What You Can Bring To the Table Minimum of 1 year of service advisor, automotive, or related experience (preferred). Previous RV or camping lifestyle experience is a plus. Automotive or service industry background (preferred). Strong customer service and problem‑solving skills. Ability to work daily on a computer and perform internet searches as needed. Valid driver’s license required. Blue Compass RV is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. #J-18808-Ljbffr Blue Compass RV