Lead Specialist, ASHE Member Engagement

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. We are seeking a Lead Specialist for our Chicago office. Responsible for developing and implementing membership programs to increase membership, engagement, and satisfaction for the American Society for Health Care Engineering (ASHE). Manage member recruitment/retention, engagement, volunteerism, leadership development and recognition programs. Work closely with the Director of member engagement to develop and maintain data integrity policies and procedures and enhanced reporting. As a key leader on the membership team, collaborates with colleagues to enhance member experience and provide more opportunities for engagement. Essential Functions Member Recruitment and Retention Provide top-notch customer service for all members and customers, regularly monitor feedback and collaborates with team members to evaluate and improve customer experience. Manage ASHE membership customer service processes in coordination with the AHA support center and ASHE’s administrative team. Develop and manage new member programs, benefits, and processes as needed to meet the changing needs of all member segments and achieve desired revenue and growth goals. Collaborate with marketing team to enhance communication plans for member retention, dues renewal and onboarding. Oversee ASHE member and prospect data processes ensuring accuracy for member communications, marketing, advocacy, governance, and other functions. Engage proactively with other ASHE departments to inform, coordinate, and review all membership-related initiatives and projects to ensure program success and build strong cross-departmental relationships. Manage relationships with external partners and vendors. Manage budgets in membership, recognition, and the leadership institute. Member Engagement and Volunteerism Develop and manage new member engagement opportunities. Manage all aspects of volunteer management and online communities via Higher Logic platform. Member Recognition Develop and manage a comprehensive membership merchandising program including Engineering Week products, Energy to Care products and more. Grow program to increase revenue goals. Develop and manage all processes for member recognition, awards, and loyalty programs. Serve as a staff liaison for committees/task forces providing guidance, scheduling meetings, maintaining notes and keeping members on task. Manage communications protocol for recognition of winners for all professional designations, awards, certifications, member milestones and any new recognition programs. Leadership Development Manage ASHE’s professional development and pipeline development programs. Collaborate with the Lead Specialist, Governance and Chapter Relations on key pipeline activities such as student chapters. Perform other duties as assigned. Minimum Qualifications: Education Bachelor's Degree Business, marketing, non-profit management or related field Required Minimum Qualifications: Work Experience 5+ years Progressive experience with association membership services, membership marketing or similar membership function Required Minimum Qualifications: Knowledge, Skills and Abilities Advanced knowledge of membership strategies and operations - Required Advanced knowledge of membership planning and promotion - Required Advanced knowledge of process improvement - Required Advanced knowledge of member marketing strategies - Required Knowledge of data governance and analyses - Required Advanced knowledge of developing strategies to engage customers and build collaborative relationships - Required Knowledge of association membership strategies and operations - Required Knowledge of membership planning and promotion - Required Knowledge of data governance - Required Knowledge of membership/customer relationship management systems (CRM, AMS) - Required Knowledge of volunteer management and online community modules of Higher Logic (or similar) - Preferred Ability maintain high morale and motivate team members; and create a positive work environment - Required Ability to manage multiple projects while meeting budgets and deadlines - Required Ability to resolve conflicts and disputes in a professional and productive manner - Required Ability to keep abreast of association membership trends and create strategies for meeting membership goals - Required Ability to proactively identify problems and opportunities and develop solutions - Required Ability to work collaboratively on a team and across departments - Required Ability to identify opportunities to improve processes and make change recommendations - Required Salary Information Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Salary Range - Minimum: 92000 Salary Range - Midpoint: 115000 Salary Range - Maximum: 138000 We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more! The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information. The AHA participates in the E-Verify Program. #J-18808-Ljbffr American Hospital Association