Social Media Agent

Role Description

NTT DATA seeks a Remote Social Media Agent to join our team working for our valued end client. This pay rate is temporary at 21.00 hr. W2.

• Looking for someone with good Social Media experience in full-on "community management".
• SM agents handle calls, emails, and chats for Consumer Relations, with a focus on Social Media.
• Extensive "hands on" experience with social media required.
• SM team handles inquiries, comments, and direct messages for multiple brands.
• Manage social media pages for over 50 brands in the US, Canada, and UK.
• Handle 400-1000+ SM cases daily.

Qualifications

• 2 years experience in customer service.
• Extensive "hands on" experience with social media/marketing.
• 2 years experience in an office environment.
• Social Media experience.
• 1 year experience with Microsoft Office Suite.
• High School Diploma/GED.
• Must be an English speaker.

Requirements

• Provide quality customer service experience to consumers and customers.
• Maintain effective customer service for all internal and external customers.
• Gain a working knowledge of Company systems and processes.
• Attend appropriate training classes for self-development.
• Problem solve in a professional and effective manner.
• Communicate effectively with consumers via all channels (telephone, email, letter, chat, text, social media, etc.).
• Answer incoming faxes, calls, voicemail, emails, and input data and file.
• Address issues to provide first call resolution.
• New hires must have a working device for the 2-Factor Authentication process.
• All new hires will be required to successfully complete Call Center training classes.
• Schedule availability is Monday-Friday 11:00am-7:00pm Atlantic time.
• Shift times may change as per client requirements; overtime may be required based on business needs.

Company Description

NTT DATA is a $30 billion trusted global innovator of business and technology services.

• Serves 75% of the Fortune Global 100.
• Committed to helping clients innovate, optimize, and transform for long-term success.
• Global Top Employer with diverse experts in over 50 countries.
• Robust partner ecosystem of established and start-up companies.
• Leading provider of digital and AI infrastructure in the world.
• Part of NTT Group, investing over $3.6 billion each year in R&D.