HVAC Maintenance Technician

Description Residential HVAC Maintenance Technician At Hoover, we're more than a home services company—we're a team committed to quality, growth, and serving our community. As a trusted local business, we've built our reputation through exceptional workmanship, ongoing training, and a strong commitment to our employees. We're looking for a skilled, customer-focused Residential HVAC Maintenance Technician who takes pride in delivering outstanding service and building lasting relationships with homeowners. Compensation & Benefits $23–$28/hour DOE Medical, Dental, and Vision Insurance Prescription Drug Coverage Employee Assistance Program (EAP) Company-Matched 401(k) Life Insurance Paid Time Off 6 Paid Holidays Biweekly Pay Company Vehicle, Gas Card, iPad, and Uniforms Provided Dispatch from Home Monday–Friday Schedule with On-Call Rotation Weekly Technical and Professional Development Training NB Fitness Discount Responsibilities Diagnose and troubleshoot residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats Perform comprehensive whole-home safety inspections (60–90 minutes per visit) Educate homeowners on system performance, maintenance needs, and repair recommendations Recommend system upgrades, indoor air quality solutions, and preventative maintenance options when appropriate Prepare accurate estimates, invoices, and documentation using ServiceTitan Participate in ongoing technical and customer service training Performance Expectations Complete 3–4 maintenance appointments per day Maintain a 60%+ conversion rate on recommended services Conduct thorough safety inspections on every call Support membership plan growth Maintain a callback rate below 3% Deliver a consistent 5-star customer experience What Makes You a Great Fit Accountable, dependable, and committed to quality work Professional with excellent communication and customer service skills Coachable, team-oriented, and eager to learn Integrity-driven and committed to doing the job right the first time Organized and able to maintain a clean vehicle and work environment Technically skilled with strong problem-solving abilities Growth-oriented and comfortable presenting solutions that benefit homeowners Requirements Minimum 1.5 years of residential HVAC experience Strong diagnostic and troubleshooting skills Valid driver's license Familiarity with ServiceTitan preferred Boiler experience preferred EPA Certification preferred #J-18808-Ljbffr Call Hoover