Staff Assistant II

Job Description

Role Summary
The Staff Assistant II plays a key role in supporting denials operations by ensuring accurate handling of medical records, documentation, and administrative workflows. This position directly contributes to efficient claim processing and improved reimbursement outcomes through timely and organized execution.


In this role, you will manage documentation intake, verify data accuracy, and support operational processes that keep accounts moving forward. You will work closely with internal stakeholders to maintain workflow efficiency, ensure compliance standards are met, and identify issues that require escalation or resolution.


Key Responsibilities
• Retrieve, upload, and manage medical records within internal systems
• Document incoming correspondence and maintain accurate recordkeeping across accounts
• Verify completeness and accuracy of all documentation prior to processing
• Ensure required data is properly loaded at account placement
• Prepare and submit documentation to insurance payers as needed
• Obtain additional records or information from providers and patients to support claim handling
• Coordinate with internal teams to support timely account processing and workflow execution
• Escalate documentation issues or trends to leadership as appropriate


Key Requirements
• 1 to 3 years of experience in healthcare operations, medical records, or data handling preferred
• High School Diploma or GED required, additional education or coursework preferred
• Experience working with EHR or EMR systems and handling medical documentation
• Proficiency with Microsoft Office and data entry or documentation systems
• Strong understanding of documentation accuracy and compliance standards including HIPAA
• Excellent attention to detail and ability to manage multiple priorities
• Strong organizational and time management skills
• Effective communication skills with the ability to collaborate across teams