Systems Support Technician I

Job Description

Job Description

Job Opening: Systems Support Technician IJoin Greenville Federal Credit Union as a Systems Support Technician and become an integral part of our tech team! This role offers the opportunity to work with cutting-edge technology while directly contributing to enhancing our member services. You will be engaged in troubleshooting complex systems and collaborating with talented professionals who share your passion for innovation. By applying your skills, you'll help us streamline processes and improve the overall experience for our valued members.This position not only allows for personal growth but also gives you a chance to make a meaningful difference in the community. Don't miss your chance to kickstart your career in a supportive environment that values creativity and technical prowess!DAY TO DAY AS A SYSTEMS SUPPORT TECHNICIANAs a Systems Support Technician at Greenville Federal Credit Union, you will provide exceptional technical assistance and support for various computer systems, software, and hardware-related issues. Your role involves responding to inquiries both in person and over the phone, ensuring every customer feels valued and supported. You will create comprehensive training manuals and train users to enhance their technical skills.Daily, you'll maintain optimal performance of computer systems, address email requests for help, and guide customers through the problem-solving process with patience and expertise. Your responsibilities include installing, modifying, and repairing hardware and software, as well as cleaning up and running diagnostic programs to resolve technical issues. You will tackle problems related to Local Area Networks (LAN) and Wide Area Networks (WAN), install computer peripherals, and follow up with customers to ensure satisfaction and gather feedback, ultimately ensuring a seamless technical experience for all users.WHAT WE'RE LOOKING FOR IN A SYSTEMS SUPPORT TECHNICIANTo excel as a Systems Support Technician at Greenville Federal Credit Union, candidates should possess a minimum of an associate's degree or a combination of relevant education and experience. A solid foundation of 1 year in the IT field is essential, alongside a working knowledge of Microsoft Servers and MS Exchange Servers. Familiarity with VMWare and overall IT department operations will set you apart. Proficiency in supporting HP or Dell hardware, as well as troubleshooting laptops, desktops, and printers, is crucial.Experience with Microsoft Outlook, Active Directory for user setups and authentications, and Windows 7/XP support is required. Additionally, having a good understanding of network concepts and Windows Server administration will empower you to navigate challenges effectively. Excellent communication skills and a problem-solving mindset are necessary to provide superior service and ensure user satisfaction.Note: Hybrid work-from-home arrangements may be made after initial training is successfully completed.A LITTLE ABOUT USGreenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.