Family Services Specialist II

Hiring Range: $42,500 to $55,000 Full Time or Part Time: Full Time Title Description This position represents the full performance level in the Family Services occupational group. Employees are responsible for developing and implementing individualized service plans using casework methods in Employment Services and Child Care, as well as basic service level caseloads of Adult Protective Services or Adult Services, Child Protective Services, Foster Care, and Adoptions. Employees may provide services in all program areas or specialize in one or several program areas. Typically, employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter’s functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties such as interviewing/investigating in cases involving suspected child or adult abuse or neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions. General Work Tasks (Illustrative Only) Interprets laws, policies and regulations as applied to specific area of responsibility; Monitors, coordinates and administers specific programs as assigned; Coordinates services within specific area of responsibility; Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems; Informs clients of related service programs rules/regulations, and right to participate; Presents cases to determine appropriate services and writes/implements service plans; Provides case management services to monitor compliance; Manages program waiting lists; Tracks expenditures, prepares/submits budget estimates and ensures payment for services; Completes necessary federal, state and local planning and reporting requirements; Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; Conducts overall monitoring of programs in specific area of responsibility; Serves as resource to clients and the community in area of expertise; Provides after-hours on‑call coverage and responds to emergencies in child/adult protective services and/or foster care. Knowledge, Skills, and Abilities Knowledge: Working knowledge of social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; and social, economic, and health problems. Skills: Ability to operate a motor vehicle and use personal computer with associated software. Abilities: Demonstrated ability to communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans to ensure delivery of appropriate services; make sound judgments within existing laws, policies, and regulations; respond to client emotions to achieve service objectives; plan and manage own work activities including service delivery, preparing reports, and correspondence, record keeping and related activities; establish and maintain effective relationships; stay abreast of current trends and developments in the social work field. Education and Experience Minimum of a Bachelor’s degree in a Human Services field or a Bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40‑670‑20 of the Administrative Code of Virginia). Experience in the assigned program area and completion of required training programs or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. #J-18808-Ljbffr