PT Online Sales Assistant

PT Online Sales Assistant

For over 40 years, one company has represented quality & leadership - Highland Homes - where building careers goes hand in hand with excellence in new home construction. Highland's employees thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the company's overall success. Employee Owned. Customer Focused.

Highland Homes is currently accepting resumes for a Part Time Online Sales Assistant. The Part-time Online Sales Assistant works in conjunction with the Online Sales Associates (OSAs). This position will be responsible for taking on all B/C follow-ups, assigning repeat customer inquiries, gathering feedback from the Onsite Sales Teams regarding appointments, and answering the phone when necessary. This position is designed to support the OSAs.

Job Duties & Responsibilities:

• Pull up all repeat customers that come in daily via email, manually enter in Salesforce, and assign them to the correct OSA.
• Work all B/C/D lead follow-ups by calling to check in or emailing a touchpoint email.
• Gather feedback from the Onsite Sales Teams each week on all appointments that have been set but not updated.
• Answer the phone when necessary and provide good notes to the OSA working that given market area.
• Maintain a positive relationship with all team members, Sales Associates, and Sales Counselors in all markets.
• Other duties as assigned.

Required Minimum Qualifications:

• High School diploma.
• Prior experience in a similar role preferred.
• Professional communication and customer service skills both written and oral.
• Proficient typing skills with an emphasis on speed and accuracy. (Minimum 45 WPM preferred)
• Detail oriented and with excellent organizational skills.
• Experience in homebuilding industry preferred.
• Experience working with Salesforce or similar CRM system preferred.

Highland offers a competitive benefit package, including excellent medical / dental / prescription benefits, Employee Stock Ownership Plan, 401(k), new home purchase discounts, & more all in a business casual atmosphere! Join the company that recognizes & rewards the people who create their success. Highland Homes is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.