Service Manager

Residential Service Manager Plumbing Division

Durham, NC (Triangle Area) | Field + Office-Based

Were working with a long-established plumbing company with deep roots in the Raleigh-Durham-Chapel Hill area, now under new ownership and entering an exciting growth phase. With refreshed marketing, updated pricing, and a strong plan to scale, were building a high-performing team that values craftsmanship, integrity, and modern service excellence.

The company is seeking an experienced Residential Service Manager to lead their plumbing service team. This is a hands-on leadership role for a technically strong, people-oriented leader who thrives in a collaborative, drama-free environment and wants to grow with a company thats been trusted since 1947. The role is a regular, full-time employment role with the company (direct hire) and the Specialized Recruiting Group is assisting with the search.

What Youll Do:

• Lead, coach, and develop a team of technicians while overseeing daily operations, scheduling, and dispatching
• Ensure all work meets North Carolina codes, safety standards, and our high-quality benchmarks
• Drive operational efficiency, manage budgets, inventory, and KPIs
• Collaborate across departments to deliver exceptional customer experiences
• Review estimates, approve work, and support revenue growth through quality and efficiency

What You Bring:

• Minimum 5+ years of plumbing experience with at least 2 years in a supervisory or leadership role
• Valid North Carolina plumbing license (Master Plumber preferred)
• Strong knowledge of residential (and commercial) plumbing systems, codes, and safety regulations
• Excellent leadership, communication, and problem-solving skills
• Valid drivers license with clean record and basic computer proficiency
• Positive, team-first attitude with a commitment to respect and knowledge-sharing

Nice to have: Experience with ServiceTitan or similar software, OSHA 30, or project management certifications.

What We Offer:

• Competitive base pay + performance bonuses (based on revenue, efficiency, and sold hours)
• Company vehicle + gas card, company cell phone & tablet
• Full benefits package after 90 days (Medical, Dental, Vision, Life)
• Matching 401K, paid vacation, and paid training
• Opportunities for growth in a stable, scaling local business

If youre a skilled leader who takes pride in quality work and building strong teams, wed love to hear from you. This is a rare opportunity to join an established company at the beginning of its next chapter. Apply through LinkedIn with your resume or message me for more information.