Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location : American Canyon, CA 94503

Reports to : Customer Service Manager 

About Us: Last Bottle, Inc. and its sister-companies belong to a portfolio of much-loved wine businesses—each with a distinct identity, loyal following, and shared commitment to excellence. From daily deal sites to exclusive club experiences, we lead the industry with innovation, integrity, and an obsession for quality. Our team sits at the intersection of tradition and technology, building the future of wine while staying rooted in what makes it special.

This is an opportunity to be part of a mission-driven company that values teamwork, inclusivity, and continuous growth. Wine knowledge is a plus—but curiosity, professionalism, and a strong service mindset matter most.

What You’ll Do:

• Manage a high volume of customer service emails with speed, accuracy, and professionalism
• Provide customer service over the phone as needed
• Assist with processing, exporting, and printing wine orders
• Coordinate closely with warehouse and shipping partners to ensure timely, accurate deliveries
• Troubleshoot customer issues and provide thoughtful, effective solutions
• Deliver a consistently high level of customer care in a fast-paced environment
• Multitask across systems and priorities while maintaining attention to detail

What We’re Looking For:

• Strong written communication skills and excellent typing ability
• Proficiency with PC systems and Microsoft Office tools
• Highly organized with exceptional attention to detail
• Strong problem-solving and critical thinking skills
• Ability to work efficiently in a team-based, fast-moving environment
• Positive attitude, reliability, and willingness to learn
• Ability to lift up to 40 lbs. when needed
• Experience with shipping platforms (FedEx, UPS, GLS, etc.) is a plus, but not required

What We Offer:

• Competitive hourly pay: $22–$26 DOE (non-exempt)
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, including your birthday off each year
• Annual training allowance for professional or wine education
• Employee wine discounts
• A collaborative, high-energy workplace with room to grow

Last Bottle Wines is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and consider all qualified applicants regardless of race, gender, identity, orientation, age, disability, veteran status, or background.