Travel Consultant

Job Description

Job Description

POSITION TITLE:

Travel Consultant

DEPARTMENT:

Reservations

REPORTS TO:

Director of Call Center Operations

CLASSIFICATION:

Full-time, Non-Exempt; Hourly

WAGE:

$20

DIRECT REPORTS:

None; Non-Supervisory Position

WORK LOCATION:

Reno NV

REMOTE WORKER?

No

Avanti Destinations is an industry leading Travel Company with expertise in customizable travel to Europe, Central & South America, and Asia, including air, rail, cars, hotels, sightseeing, transfers, and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values. Avanti is rapidly growing; breaking barriers and using innovative technologies to make sure travel agents continue to book vacations through our travel consultants.

Job Profile and Description

Avanti Destinations is the market leader in long haul independent travel management, working exclusively for travel agents. The primary duty of an Avanti Travel Consultant is to sell customized vacations. In this sales position, highly qualified leads from our network of travel agents located throughout the United States are directed to our inbound call center. Our competitive work environment requires Travel Consultants to be able to listen to the customer’s request, position products, and close sales. The responsibilities of a Travel Consultant include but are not limited to: answering phone calls in order to create personalized vacations under our Fully Independent Travel model, booking the components of a travel itinerary using our propriety software, sending follow up communications on active bookings by email, and providing exceptional external and internal customer service. We have achieved our success by maintaining high standards throughout our company, and within the first year as a Travel Consultant, you will have sales targets allowing you to earn incentives. Upon your second year with Avanti, you qualify for the opportunity to visit at least one Avanti destination as part of your ongoing education.

This Full-Time position is eligible for participation in a comprehensive company benefits & perks program. Avanti

offers low-cost medical and dental coverage, paid-time off, paid holidays, reduced cost Tri-Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment).

Requirements, Skills and Experience

• Proven history of successfully meeting sales goals in a retail or other sales environment
• Experience and passion for delivering exceptional internal and external quality customer service
• Skilled ‘relationship builder’; enthusiasm for making a difference in the customer experience
• Excellent communication skills: verbal, listening and written
• Polished telephone etiquette, upbeat and friendly personality
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Previous call center experience preferred
• Strong computer skills (MS Outlook, MS Word, MS Excel, MS Teams, Internet, etc.)
• Excellent problem solving, complaint resolution and negotiation skills
• Highly organized and detail-oriented
• Able to adapt to changing policy and product in a fast-paced performance-driven culture
• Demonstrate exceptional habits of dependability and attendance
• Able to work any shift time during hours of operation (6:30 am - 6:00 pm, Monday - Friday)
• Available for overtime hours as needed
• Passion for travel; European, Asian, and Latin American travel and/or geography knowledge a plus

Education and Qualifications

• Have high school diploma or GED equivalent

Performance Measurements

• Accurate and complete information about Company products and services is provided to customers.
• Good working relationships and coordination exist with customers, staff, and management. Supervisor is informed of activities.
• The Company's professional reputation as a leader in the travel industry is conveyed and maintained.

Business Relationships

Avanti’s Travel Consultants exceed Company objectives by working closely with supervisors to ensure accuracy, quality, exceptional customer service and business goals/standards are met.

Physical Activities and Requirements

• FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
• AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.).
• PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Mental Activities and Requirements

• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
• LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.

In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be

modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose

serious health or safety risks to the employee or others or which impose undue hardships on the organization.

OUR MISSION

Avanti Destinations connects the components for customized international travel utilizing our educated staff and technology. Working exclusively with travel advisors, we deliver a unique vacation experience to individuals and groups.

OUR VISION

Connecting the past, present and future through international travel sales.

Avanti Destinations’ vision is to connect customers with the past, present, and future for their international travel events by delivering amazing and unique experiences. This is done through selling our expert service, selling our diverse products, and promoting our people. This is accomplished with EVERY employee at Avanti Destinations being part of the sales cycle. Regardless of your position we all have a role to play in our companies’ success. Each interaction you have with a vendor, supplier or travel agent impacts the health and growth of Avanti. You are selling the company and our integrity with every interaction you have. Anytime someone asks you “where do you work?” or “what do you do?” , you are selling the Avanti brand to this person with the answer you give. Marketing will make use of our individual and collective expertise as we promote Avanti to the travel trade.

ABOUT AVANTI DESTINATIONS

Avanti Destinations is the market leader in independent travel management, working exclusively for travel agents, with expertise in customizable travel to Europe, Central & South America, and Asia, including air, rail, cars, hotels, sightseeing, transfers, and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values. Avanti is rapidly growing; breaking barriers and using innovative technologies to make sure travel agents continue to book vacations through our travel consultants. Avanti Destinations participates in E-Verify and will provide the federal government with your Form I-9 information if hired, to confirm that you are authorized to work in the U.S.

We are world-travelers and embrace diversity and inclusion. We celebrate individual expression and uniqueness. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the world community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.