President / COO - BPO & Outsourced Services

President / COO – BPO & Outsourced Services

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

About Run It Remote

Run It Remote is a fast-growing BPO and outsourced-services company helping U.S. businesses build and operate high-performing offshore teams.

Today, Run It Remote serves hundreds of active business clients and operates with an international workforce of over 500 team members, primarily through our large fulfillment operation in southeast Asia.

Our historical strength has been providing outsourced customer-acquisition and call center staffing solutions to small and midsize businesses, with a particularly strong presence in the U.S. real estate industry.

The business is profitable, established, and has already built significant infrastructure across sales, fulfillment, client success, operations, and finance.

We believe we are still in the early stages of what Run It Remote can become.

Our next phase is focused on materially scaling the company by improving client retention, strengthening our sales and marketing infrastructure, expanding into additional industries, launching complementary outsourced services, and building a much stronger operating system around the organization.

We are now looking for an exceptional senior operator to help take Run It Remote through that next stage.

About the Role

We are seeking a highly driven President / COO – BPO & Outsourced Services to work directly alongside ownership and take broad responsibility for the operating performance and growth of Run It Remote.

This is not a maintenance position.

We are not looking for someone to simply oversee an existing team, attend meetings, and keep the company running.

We want a builder and operator who can enter a successful founder-led business, identify what is missing, build the infrastructure, recruit strong people, establish accountability, improve retention, launch new initiatives, and move extremely quickly.

Our objective is to grow the business approximately 50% from its current scale over the next phase of growth while simultaneously strengthening margins, improving client retention, and creating a much more sophisticated and scalable organization.

The person hired will have significant autonomy.

Key Responsibilities:

P&L & Company Performance

Take broad ownership of Run It Remote's financial and operating performance, including:

• Revenue growth.
• Pretax profitability.
• Operating margins.
• Client growth.
• Client retention.
• Revenue per client.
• Departmental performance.
• Staffing efficiency.
• Operating leverage.

Work closely with our CFO to establish budgets, forecasts, departmental targets, and company-wide financial accountability.

The President / COO will be expected to understand the numbers deeply and manage the company with a strong focus on both growth and profitability.

Leadership & Accountability

• Build a true company-wide operating cadence.
• Establish clear accountability across departments and leaders.
• Create executive and departmental scorecards.
• Establish weekly, monthly, quarterly, and annual targets.
• Lead recurring leadership meetings.
• Hold department leaders accountable for measurable outcomes.
• Identify organizational weaknesses quickly.
• Recruit additional leadership talent where needed.
• Coach existing leaders.
• Make difficult people decisions when necessary.
• Build an organization where every important function has a clear owner.

Client Retention & Client Success

Client retention will be one of the most important initial priorities for this role.

Responsibilities include:

• Build a proactive client-success organization.
• Develop a structured onboarding experience.
• Establish clear 30-, 60-, and 90-day client retention reporting.
• Implement client-health tracking.
• Identify at-risk accounts before they cancel.
• Develop structured retention and account-save processes.
• Analyze churn by cohort, industry, salesperson, service, and fulfillment team.
• Improve communication between clients and fulfillment.
• Improve customer satisfaction.
• Develop strategies to increase average customer lifetime value.
• Identify opportunities to increase revenue per existing client.

The objective is to move Client Success from a primarily reactive function into a proactive revenue-retention organization.

Sales Leadership

• The President / COO will oversee and work closely with the company's sales organization.
• Responsibilities include:
• Establish clear sales KPIs and accountability.
• Build a scalable sales-management infrastructure.
• Improve sales forecasting.
• Improve CRM usage and reporting.
• Monitor lead conversion.
• Improve sales follow-up systems.
• Help recruit and develop additional sales talent.
• Work with ownership and sales leadership to continuously improve offers, pricing, scripts, and sales processes.
• Ensure sales growth does not outpace the company's ability to fulfill and retain new customers.

Marketing & Customer Acquisition

Marketing will fall under the President / COO's operating oversight.

Responsibilities include:

• Build a more sophisticated customer-acquisition strategy.
• Establish clear marketing KPIs.
• Improve attribution and reporting.
• Work with internal and external resources on creative strategy.
• Expand and optimize paid acquisition.
• Test additional customer-acquisition channels.
• Improve lead quality.
• Develop better coordination between marketing and sales.
• Reduce dependency on any single acquisition channel.
• Build repeatable systems for testing new industries and audiences.

New Verticals & Service Expansion

Run It Remote currently has a strong concentration in the real estate industry.

A major growth opportunity is expanding the company's services into additional industries that can benefit from offshore labor and outsourced business services.

The President / COO will help:

• Identify attractive industries.
• Develop go-to-market strategies for new verticals.
• Test offers quickly.
• Evaluate customer economics and retention.
• Scale successful verticals.
• Kill unsuccessful experiments quickly.

The company also intends to expand beyond its historical service offering into complementary outsourced services.

Potential areas may include:

• Bookkeeping.
• Back-office support.
• Administrative services.
• Customer service.
• Web and digital services.
• Additional professional outsourced services.
• Other BPO solutions identified through customer demand.

Systems & Infrastructure

Run It Remote has grown rapidly and still has significant opportunity to professionalize its internal infrastructure.

This person will be responsible for helping build:

• Better CRM infrastructure.
• Company dashboards.
• KPI reporting.
• Executive scorecards.
• Client-success systems.
• Sales reporting.
• Forecasting.
• Process documentation.
• Departmental accountability.
• Management cadence.

The Type of Executive We're Looking For

We are looking for someone who:

• Moves with an extremely high sense of urgency.
• Is highly numbers-driven.
• Is equally comfortable discussing strategy and getting into operational details.
• Makes decisions.
• Takes responsibility for outcomes.
• Knows how to manage strong personalities.
• Is comfortable challenging ownership when appropriate.
• Can turn broad ideas into executable plans.
• Understands how to prioritize.
• Knows how to build teams.
• Holds people accountable.
• Is comfortable making difficult personnel decisions.
• Can create structure inside an entrepreneurial company without slowing it down.
• Is energized by growth and change rather than intimidated by it.

If your natural response to an opportunity is to schedule six weeks of meetings before testing anything, this will probably not be the right environment.

We value thoughtful decision-making, but we also value speed.

Experience & Qualifications

Direct BPO experience is strongly preferred.

Ideal candidates will have meaningful leadership experience in one or more of the following:

• Business Process Outsourcing.
• Offshore outsourcing.
• Call centers.
• Contact centers.
• Outsourced sales.
• Virtual staffing.
• Offshore staffing.
• Outsourced professional services.
• Customer-support organizations.
• Large recurring-revenue service businesses.

Preferred qualifications include:

Approximately 7+ years of senior operations or executive leadership experience.

Prior President, COO, GM, EVP, VP, or similarly senior operating experience.

Experience with direct P&L ownership.

Experience managing an organization or business unit with approximately $10M+ in revenue and/or 100+ employees.

Experience managing distributed or international teams.

Experience building KPIs and management systems.

Experience reducing customer churn or improving retention.

Experience scaling sales and marketing organizations.

Experience launching new products, services, or verticals.

Strong financial and analytical understanding.

Proven ability to recruit and manage senior leaders.

Excellent communication skills.

Exceptional candidates from adjacent service businesses may be considered, but direct BPO / outsourcing industry experience will receive strong preference.

Compensation

Annual base salary based on experience.

This role will also include a significant performance-based bonus structure.

The final incentive plan will be tied to a combination of measurable company outcomes rather than any single metric.

Potential categories include:

Revenue growth.

Pretax profit growth.

Operating margin.

Client retention.

Net client growth.

Successful launch and scaling of new business lines.

Leadership and organizational development.

The objective is to create a compensation plan where exceptional company performance creates exceptional executive compensation.

For the right individual who proves capable of materially increasing the long-term value of Run It Remote, profit participation and/or equity may also become available over time.

Location

This position is 100% in person at our Alpharetta, Georgia headquarters.

This is not a remote or hybrid executive position. xhyhwjd

Exceptional candidates outside of Georgia are encouraged to apply if they are willing to relocate to the Atlanta area.