Japan-Based Field Service Engineer

Field Service Engineer Opportunity

How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

We're offering a unique opportunity for an experienced Field Service Engineer to take on a three-year international assignment based in Japan. In this role, you'll work hands-on with ZEISS semiconductor systems, supporting installation, preventive maintenance, and ongoing technical service.

Fluency in Japanese is required, as you'll collaborate closely with local teams and customers. Throughout the assignment, you'll also engage with global experts and travel internationally for training and knowledge exchange.

Upon successful completion of the assignment, the role will transition into a long-term position in the United States, primarily based in the Boise, Idaho area.

Here's what you'll do:

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems
• Perform preventive maintenance, troubleshoot issues, and execute complex repairs
• Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery
• Coordinate service activities and communicate equipment status with customers and global ZEISS teams
• Manage spare parts inventory, including ordering and returns
• Document all service activities, reports, and quality updates in a timely manner
• Support installation and service needs by collaborating with experts in Germany and the U.S.
• Contribute to continuous improvement by identifying solutions and enhancing service processes
• Develop and deliver training to local teams in Japan
• Act as a key liaison across Japan, Germany, and U.S. teams

• 3-year assignment based at a customer site in Japan
• Transition to a long-term U.S.-based role (Boise, ID area) upon completion
• International travel required for training and collaboration

Do you qualify?

• Bachelor's degree in Engineering, Optics, or Mechatronics is preferred, but not required and may be substituted with 5 years of industry experience in the area of optics or mechatronics.
• High customer orientation with special engagement and flexibility in regard to service hours.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Technical experience working in the semiconductor industry.
• May periodically be required to travel internationally.
• Single-handed work ability, strong hands-on mentality, and the ability to assert oneself.
• Experience working within the optics industry is preferred.
• Good communication skills written and verbally in English.
• Proficient in spoken and written Japanese.
• Experienced with Windows operating environments and word processing and/or email applications as well as with databases or CRM systems

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

This job description contains the general details considered necessary to outline the principal functions of the job and shall not be construed as inclusive of all work requirements. All position requirements are subject to possible modification to reasonably accommodate individuals with a disability. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Maria Khalil

ZEISS provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).