Retail Manager

Pay Range: $25.00 to $27.00 per hour We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. Job Summary As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed on the sales floor, work closely with the store leadership team, and contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. Key Responsibilities Oversee day-to-day retail operations, ensuring the sales floor is well‑organized, fully stocked, and visually appealing. Manage the retail floor schedule to ensure adequate coverage and alignment with business needs. Ensure that products from the backroom are efficiently processed and displayed on the sales floor. Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience. Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals. Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance. Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team. Conduct regular performance evaluations and manage the performance process in a fair and equitable manner. Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demand. Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management. Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates. Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process. Maintain an "open‑door" policy, allowing employees to express concerns without fear of retribution. Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality. Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, handling FMLA requests, and explaining company‑sponsored benefits. Ensure adherence to all company policies, procedures, and regulatory guidelines. Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment. Ensure compliance with state and federal regulations, including wage and hour compliance and equal employment opportunities. Work closely with the General Manager and Production Manager to align retail goals with overall store objectives. Communicate effectively with other departments to ensure smooth operations and achieve business targets. Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce. Support the General Manager with supply ordering, bill and requisition submissions, and ad‑hoc data entry as time allows. Monitor and report on retail metrics, identifying areas for improvement, and implement strategies to enhance productivity, efficiency, and achieve business results. Qualifications Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. High‑level computer proficiency (MS Office, Teams, Outlook, and HRIS). Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED is preferred. Previous thrift, retail, warehouse, or customer‑facing experience is preferred, but not required. Physical Requirements Ability to safely and effectively perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Physical strength: must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and constantly apply negligible force when handling objects. Endurance: able to stand for extended periods of time. Manual dexterity: proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm. Fine motor skills: skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands. Balance and agility: capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks. Visual acuity: possesses clarity of vision at 20 inches or less and 20 feet or more. Footwear: required to wear closed‑toe shoes for safety purposes. Repetitive tasks: the job involves regular repetitive motions. Work Environment Atmosphere: dynamic and consistently busy; ability to thrive in a fast‑paced environment is essential. Noise level: noisy due to bustling activity on the sales floor and production area; ability to work effectively in a noisy environment is required. Lighting: bright lighting throughout the front and back of the store; ability to work effectively in a bright environment is required. Interactions with others: regular interactions with customers, donors, and coworkers; effective communication and interpersonal skills are required. Flexibility: high degree of flexibility; employees may be asked to switch tasks or departments based on operational needs and are expected to work in all areas as assigned. Language Requirements Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English may be necessary for comprehending instructions and communicating verbally and in writing. #J-18808-Ljbffr