Assistant Account Manager

Job Description

Job Description

Description:

We are seeking a motivated and hands-on Assistant Account Manager to join our resort luggage services team! In this role, you will support daily operations, assist in leading and developing team members, and ensure exceptional guest service at our resort locations.

Essential Duties and responsibilities

? Assist in overseeing daily luggage operations, including guest arrivals, departures, luggage storage, resort transfers, and airport luggage transfers.

? Support operational coverage across resort locations and airport transfer operations.

? Ensure luggage tracking, reconciliation, and transfer procedures are completed accurately and timely.

? Monitor operational performance, staffing levels, and service standards to ensure efficiency and guest satisfaction.

? Assist with resolving operational issues, guest concerns, delayed luggage, and service recovery situations.

? Ensure compliance with company procedures, TSA/security guidelines, resort standards, and safety protocols.

? Assist with planning and execution during peak operational periods, holidays, weather events, and high occupancy days.

? Assist with scheduling, attendance management, coaching, corrective actions, and performance management.

? Conduct operational walkthroughs and monitor employee productivity, professionalism, and service standards.

? Assist with onboarding, training, and continuous development of team members.

? Ensure company equipment including scanners, tablets, keys, luggage carts and operational tools are properly maintained, secured, and returned after each shift.

? Monitor equipment usage and accountability processes to reduce loss, damage, or misuse.

? Coordinate repairs, maintenance requests, and replacement needs with leadership when necessary. 

? Handle guest escalations professionally and provide timely service recovery when needed.

? Maintain positive working relationships with resort leadership and RSF.

? Assist with operational reporting, payroll review, shift summaries and incident documentation.

? Uphold Disney’s brand standards, values, and image at all times.

? Other duties as assigned.

Requirements:

• High school diploma or equivalent required
• 3+ years’ experience in logistics, hospitality, or operations, with leadership experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work a variety of shifts including AM shifts, PM shifts, weekends and holidays.
• Standing, sitting, walking, repetitive movement, lifting heavy items (up to 70 pounds).

Benefits:

401K

Medical, Dental, Vision

Holiday Pay

Paid Time Off

Employee Assistance Program

Pet Insurance