Hotel Operations Manager

Job Description

Job Description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale , hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts , a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit – Taking ownership and acting with agility
• Innovation – Continuously improving how we operate and serve
• Progressive & Solutions-Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

Your role

You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

Leadership & Ownership

• Drive performance through strategic planning and execution
• Lead with an entrepreneurial mindset, taking ownership of outcomes
• Build and sustain a high-performing, engaged team culture

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

People Leadership

• Coach, develop, and inspire employees
• Provide feedback, direction, and recognition
• Foster engagement and continuous growth

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Leadership Requirements

• Proven leadership experience in hospitality or related industry
• Ability to drive performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing operations, budgets, or departmental goals
• Demonstrated ability to lead through change and innovation

Technical Job Responsibilities

• Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints.
• Assists in arranging and ensuring that special requests or special needs items for our guests are in place prior to their arrival.
• Escorts VIPs in the Hotel, as requested by Sales staff or the General Manager.
• Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results.
• Accumulate basic knowledge about the hotel’s amenities, rates and packages, meeting & event space and F&B facilities. Shows rooms, conduct site visit tours, as needed.
• Develop a strong understanding and acumen for the Property Management System employed by McCormick Scottsdale.
• Use a positive and clear speaking voice, listen and understand requests, respond with appropriate action and provide accurate information.
• Conduct periodic guest service training sessions in departments throughout the hotel to ensure basic principles of elevated guest service are adhered to.
• Develop programs to improve our guest service interactions and reduce guest complaints.
• Work closely with the Operations Supervisor to develop guest resolution suggestions and processes for use by the front desk staff.
• Work closely with all departments to promote Trip Advisor and the important role it plays in our hotel success.
• Oversees overall day-to-day hotel operations as delegated by the General Manager/Director of Ops
• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Ensures that guest satisfaction is consistently obtained.
• Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.
• Remains current on business trends and local activities.
• Hires, fires and performs performance evaluations, as well as training and development of employees under supervision.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
• Maintains compliance with all local, state, and federal laws and regulations.
• Performs other duties as assigned by Supervisor.

Requirements

• 3+ years of supervisory or management experience in hospitality.
• High school diploma or GED required; associate or bachelor's degree preferred.
• Certification in hospitality management, operations, or safety programs preferred.
• Bilingual skills may be preferred based on workforce demographics.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.