Dispatcher/Router

Job Description

Job Description

Dispatcher – Part Time Swing/Graveyard Shift

Gene's Towing Inc.

Gene's Towing has proudly served the community for more than 60 years and is seeking a dependable, professional part time Dispatcher to join our operations team. This position plays a critical role in coordinating towing and recovery services throughout Pierce, King, Thurston Counties as well as the Puget Sound region.

The ideal candidate is organized, calm under pressure, and able to make sound decisions in a fast-paced environment. Dispatchers serve as the primary point of contact for customers, law enforcement agencies, roadside assistance providers, and drivers, ensuring efficient and professional service at all times.

Schedule

Shifts required listed in the ad: Saturday and Sunday, 3pm to 11pm and three graveyard shifts, Monday, Tuesday and Wednesday 11pm to 7am?

Essential Duties & Responsibilities

· Promptly answer incoming calls from customers, law enforcement agencies, roadside assistance providers, and partner organizations.

· Gather and document accurate information regarding service requests.

· Evaluate and prioritize incoming calls based on urgency, location, equipment requirements, and driver availability.

· Dispatch appropriate tow truck operators for light-duty, medium-duty, heavy-duty, and specialty towing services.

· Monitor multiple communication channels simultaneously, including phone systems, radio traffic, GPS tracking, and dispatch software.

· Maintain accurate and detailed records of all calls, dispatches, status updates, and completed services.

· Track calls from initiation through completion to ensure timely service and customer satisfaction.

· Communicate clearly and effectively with drivers regarding locations, service details, special

instructions, and status updates.

· Monitor driver locations, availability, and workload to maximize efficiency and response times.

· Coordinate responses for law enforcement agencies, private property impounds, roadside assistance providers, and customer-requested towing services.

· Contact customers regarding payments, service updates, and follow-up information as needed.

· Exercise sound judgment when handling sensitive situations involving customers, law enforcement, and emergency roadside events.

· Assist with scheduling, operational coordination, and other duties as assigned by management.

Qualifications

· High School Diploma or GED required.

· Previous experience in dispatching, transportation, towing, logistics, emergency communications, public safety, call center operations, or a similar fast-paced environment preferred.

· Strong computer skills and proficiency with Windows-based software.

· Accurate data entry and recordkeeping abilities.

· Familiarity with Pierce, King, and Thurston County roadways is preferred.

· Ability to learn dispatch software, GPS tracking systems, and company procedures.

Required Skills

· Strong verbal and written communication skills.

· Excellent customer service skills.

· Ability to remain calm, professional, and effective in high-pressure situations.

· Strong problem-solving and decision-making abilities.

· Excellent organizational and multitasking skills.

· Ability to work independently and as part of a team.

· Ability to adapt to changing priorities and operational demands.

· Strong attention to detail and accuracy.

Employment Requirements

· Ability to pass a lifetime criminal background check.

· Ability to pass a Federal drug test.

· Reliable attendance and punctuality.

· Ability to work in a 24/7 operation where priorities can change rapidly and emergency situations may require immediate action.

Starting wage $19-$21 per hour

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.

Company Description

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.