Retail Associate

Lone Mountain Ranch Retail AssociateLocated in Big Sky, Montana, Lone Mountain Ranch is a historic guest ranch situated on 148 acres in the heart of the Greater Yellowstone ecosystem. First homesteaded in 1915, the Ranch has grown into one of the premier guest ranch destinations in the American West, offering a unique blend of authentic hospitality, rich history, thoughtful luxury, and year-round outdoor adventure.The property features 25 hand-hewn cabins, the renowned Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, Nordic ski trails, event spaces, and expansive access to the surrounding Montana landscape. Lone Mountain Ranch is proud to be recognized as a National Geographic Unique Lodge of the World, listed on the National Register of Historic Places, and a longtime member of the Dude Ranchers' Association.Our team is passionate about creating genuine and memorable experiences for our guests while fostering a workplace culture centered around hospitality, professionalism, teamwork, and respect for the history and spirit of the Ranch.Share the Ranch Story. Create Memorable Guest Experiences.The Retail Associate is often the guest's connection to the people, products, and experiences that make Lone Mountain Ranch unique. Whether helping someone find the perfect keepsake, sharing recommendations for their stay, or creating a welcoming shopping experience, you'll help guests take a piece of the Ranch home while making every interaction feel personal and memorable.About the RoleThe Retail Associate at Lone Mountain Ranch helps create a welcoming and memorable guest experience within the Ranch retail spaces and Outpost. This position combines hospitality, guest engagement, merchandising, and day-to-day retail operations while serving as a knowledgeable resource for guests visiting the Ranch.This role is ideal for someone who enjoys interacting with people, has an eye for presentation and organization, and thrives in a fast-paced hospitality environment. Retail Associates work closely with the Retail team and other guest-facing departments to ensure guests feel welcomed, informed, and well cared for throughout their experience.What You'll DoWelcome guests into the retail space with warmth, professionalism, and hospitalityAssist guests with product selections, local recommendations, and information about Ranch activities and eventsOperate the POS system and process guest transactions accurately and efficientlyMaintain clean, organized, and visually appealing retail displays and merchandise areasRestock merchandise and assist with inventory organization and monthly inventory countsShare knowledge about featured products, local artisans, and Ranch offerings with guestsAssist with guest check-ins for Ranch experiences and special events as neededSupport overall Outpost operations and assist other departments when neededMaintain a positive, team-oriented attitude while contributing to a welcoming guest environmentWho Thrives HereThis role is a great fit for someone who enjoys connecting with people, takes pride in creating inviting spaces, and finds satisfaction in helping guests discover memorable experiences and unique products. Successful Retail Associates are friendly, organized, adaptable, and enjoy working as part of a collaborative team that supports the overall guest experience.What You'll BringPrevious customer service, retail, or hospitality experience preferredFriendly, outgoing, and professional demeanor with strong communication skillsAbility to multitask and remain organized in a busy environmentStrong attention to detail and pride in maintaining visually appealing retail spacesComfortable working independently and as part of a teamAdaptable, proactive, and willing to assist with a variety of operational needsFamiliarity with POS systems and basic computer skills preferredFlexible availability, including evenings, weekends, and holidaysAbility to stand for extended periods and lift merchandise or supplies as neededPassion for hospitality, retail, and creating memorable guest experiences