Customer Success Manager

SYMETRISymetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world. This is a fully remote position.ROLEWe're looking for a proactive, consultative Customer Success Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. In this role, you'll serve as the primary post-sale contact for up to 450 clients, helping them maximize value from their Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership.Success in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement.RESPONSIBILITIESOwn customer retention and renewal outcomes across a high-volume portfolio.Build strong client relationships through proactive outreach and consultative conversations.Identify and escalate customer risks using engagement and health indicators.Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.Partner with Sales to surface expansion opportunities and support account growth.Coordinate with technical, consulting, and support teams to ensure positive client outcomes.Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.Guide customers through Autodesk licensing updates, program changes, and adoption best practicesREQIREMENTS:1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.Experience managing multiple priorities in a fast-paced environment.Strong communication, relationship-building, and problem-solving skills.Experience with CRM platforms such as Salesforce (Planhat experience is a plus).Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.Demonstrated ownership, accountability, and attention to detail.Bachelor's degree or equivalent combination of education and experience.+Experience in software, SaaS, technology, or subscription-based businessFamiliarity with Autodesk products, licensing, or the AECO or Manufacturing industriesUnderstanding of customer lifecycle management, renewals, and adoption strategiesBENEFITS & PERKSGenerous and flexible time off (FTO), plus eight paid holidaysCompany-sponsored benefits include:Group health insurance with nominal employee contributionEmployer-paid short- and long-term disability coverageAccess to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefitsEmployer match of employee HSA contributions, dollar-for-dollar up to the IRS limit401(k) with company match of up to 4% of base salary*Our company is currently unable to sponsor work visas. Candidates must be legally authorized to work in the United States without sponsorship. Symetri is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.