Assistant Manager

Assist management in the operation of the theater. Leads staff in delivering excellent guest experiences in a fast-paced, clean and safe environment. Supervises and motivates staff while following policies and procedures. Ensures company objectives and financial goals are met.

• Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Assist with training and development of staff. Supervise, motivate, and coach staff to sustain exceptional levels of performance and appropriately counsel staff when they are not meeting expectations.
• Perform daily opening and closing, operational and administrative duties.
• Ensure clean, safe, and comfortable environment. Constantly monitor theater, property and equipment. Must be able to perform minor repairs around the theater and troubleshoot and perform minor repairs of equipment.
• Learn and enforce cash handling procedures. Responsible for cash drawers, petty cash, and deposits.
• Prepare daily communications and run reports to monitor theater performance.
• Operate projection equipment including projectors, servers and sound equipment. Perform basic troubleshooting and bulb changes.
• Monitor schedule, breaks, and daily staffing needs based on round attendance.
• Assist in inventory process: accurately count inventory, place and receive orders, and limit inventory loss or waste.
• Enforce company policies and procedures.
• Resolve guest and staff issues in a timely and positive manner.
• Maintain regular personal attendance.
• Perform other duties as directed by management.

• Effective written and oral communication skills with staff, guests, vendors and corporate.
• Customer service experience. Supervisory and theater experience preferred.
• Capable of handling multiple tasks and following through in a timely manner.
• Ability to lift and carry up to 45 lbs. Stand, walk, lift, twist, and bend on a frequent basis.
• Flexible schedule to include late nights, weekends and holidays.
• Proficient knowledge of computers, Microsoft programs and able to operate a POS system.