Parking Application and Gate Operations Specialist

Parking Application And Gate Operations Specialist

The University of Michigan Logistics, Transportation & Parking Department has an opportunity for you to join the Parking Customer Services team as a Parking Application and Gate Operations Specialist.

You will be responsible for maintaining accurate database information, monitoring gate operations, coordinating response to equipment issues, pulling reports and performing data analysis, providing customer service, and reconciling patient/visitor parking revenue. You will primarily work out of the 3231 Baxter Road office and report to a Parking Customer Services Supervisor.

If you have a solid technical background, can manage a work load that requires strong attention to detail, and an exceptional focus on customer service, this role within Parking Customer Services is for you.

Responsibilities*

• Monitor parking gate systems to verify proper operation. Dispatch field support technicians and promptly communicate gate status changes to the customer service teams.
• Maintain accurate system operations across multiple applications through data entry tasks and database clean-up activities.
• Review daily reports and analyze data from multiple sources to identify trends or issues as directed.
• Deliver excellent customer service through clear communication and provide prompt resolutions.
• Follow procedures to reconcile visitor parking revenue and clearly document cash deposits/withdrawals made for the pay machines.

Required Qualifications*

• Associates degree and/or relevant experience in data entry and customer service.
• Demonstrated strong communication (oral and written) with proficiency in spelling, grammar, punctuation, and proofreading.
• Ability to organize and coordinate work load with attention to detail and meet deadlines while demonstrating flexibility when priorities or deadlines change.
• Flexibility to work independently or as a team member in a fast-paced environment.
• Proficiency in the use of Microsoft Office programs (Word, Excel, etc.)

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

Work Schedule

40 hours per week with work hours Monday - Friday. The shift start time for this position would be in the late morning and end in the early evening.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

University of Michigan-Flint