AM Food Runner - The Harpeth Hotel

The Harpeth Hotel Food Runner

The Harpeth Hotel in historic downtown Franklin is looking for Food Runners to join our team in providing one-of-a-kind experiences for our guests! Our AM Food Runners will deliver food to guests in a friendly, professional and knowledgeable manner and act as liaison between the front of house staff and back of house staff to ensure smooth food delivery.

AM shifts only, with shifts from 7am - 3pm. Full-time, 5 days a week, with schedule flexibility to help with school hours, family needs, additional jobs, and more. From $17-20 an hour. Free daily shift meals and beverages. We offer medical, dental, vision benefits and additional coverages for full-time team members.

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

• Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing and organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.
• Complete all restocking and cleaning duties as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait-station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

• High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment or establishment
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Communicate information and hotel services to management, staff and guests.

• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets