Road Service Technician

Job Description

Job Description

The Road Service Technician is responsible for repairs to trucks, trailers, motor coaches, and some heavy equipment. Repairs consist of roadside emergency repairs, and minor to major repairs to diesel engine vehicles. Road Service Technicians are required to work diligently with all Dispatch team members. On-Call availability is required. Additional duties will be required as necessary. Managers oversee Road Service Technicians, which includes but is not limited to Scheduling, Interpersonal issues, and training.

Standard (40) hour week, weekend availability is a must. The position has an hourly rate $35-$40/HR. plus a competitive commission, with earning potential up to $140,000 per year.

Duties and Responsibilities:

• Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment.
• Perform brake work, electrical work, tire removal and installation.
• Perform engine and power train repairs.
• Perform advanced tasks related to troubleshooting.
• Perform tasks related to AC and emission systems.
• Obtain necessary parts (when not in inventory) as needed.
• Test drive trucks, trailers and equipment as needed.
• Ensure all safety protocols are followed when performing tasks.
• Maintain proper communication with Dispatchers, Parts Counter Specialists and Management.
• Process customer payments via credit card terminal.
• Swiftly, calmly, and professionally rectify customer issues that may arise.
• Submit all documentation, receipts, invoices to bookkeeper/dispatcher in prompt/timely manner.
• Ensure the assigned company truck is kept clean and presentable.
• Regularly wash truck during down time.
• Report any problems with truck to management immediately.
• Perform accident procedures as needed.
• Maintain a clean and safe workspace.
• Perform additional tasks as needed.

Skills and Qualifications:

• A valid driver’s license.
• Current DOT Medical Card
• Comfortable using mechanical and electrical power tools.
• Excellent problem-solving skills and attention to detail.
• Basic knowledge of computer systems and other relevant electronics.
• Good interpersonal skills and effective communication skills.

Education & Experience:

• High school diploma or GED and certification and training in diesel engine repair.
• Advanced knowledge of vehicles, their electrical systems, and the mechanisms of gas and diesel engines.
• Proficiency in the use of diesel engine diagnostic software.

Benefits Include:

• Medical, Dental, and Vision plans.
• Life and Disability plans.
• AFLAC
• 401K
• Paid time off an holidays.

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