Contact Representative - Women Veterans Call Center

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

Duties

Duties include, but may not be limited to the following:

• Conducts outreach calls to women Veterans not already enrolled in VA healthcare services.
• Responds to inbound calls, chat messages and text messages from women Veterans, family members or caregivers.
• Determines nature of call, thoroughly and accurately analyzes issue and assists with communicating caller's needs regarding benefits, services and health care needs to health care or service providers.
• Demonstrates exceptional interpersonal communication skills and works collaboratively in meeting women's needs.
• Applies problem solving techniques to resolve or assist in resolving women's issues and concerns.
• Analyzes caller's situation, provides in-depth solutions based on inquiries, questions or concerns from women, their representative, families or caregivers about services and resources.
• Applies fact finding and interviewing techniques to gather, analyze and evaluate information from women.
• Fosters and maintains good public relations using a considerable amount of tact, diplomacy and empathy.
• Uses computer technology to ensure accurate information collection, communication and documentation.
• Performs other related duties as assigned.

Work Schedule: Set shift between Monday-Friday, 8:00am-10:00pm and Saturday, 8:00am-6:30pm

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not Approved