Triage Specialist

JOB SUMMARY The Triage Specialist (TS) is committed to creating a positive first impression by ensuring each customer that enters the Workforce Center or engages virtually is effectively triaged and treated as a priority. The Triage Specialist is a critical role in the Career Center and provides technical assistance and support when needed to workforce staff. ESSENTIAL FUNCTIONS Performs essential workforce services and functions starting at the customer point of entry into the workforce center to assist individuals participating in workforce programs. The TS conducts a one‑on‑one session with each new customer to identify immediate needs and determine if the customer would benefit from program enrollment or direct referral to the Placement Center or other service area. Responsible for collecting, analyzing, researching, and determining program requirements and customer eligibility. Identifies barriers to employment and customer eligibility for critical workforce programs and services. Observes, receives, and obtains relevant customer information for data entry and prepares customer files. Provides information to co‑workers, supervisors and other staff members to identify workforce programs and services for customers. Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES Knowledge of workforce development, economic development, business intelligence and trends, and project management. Knowledge of effective management techniques and practices, including planning, strategy development and implementation, assessment of outcomes and accountability. Knowledge of word processing, spreadsheet, technology and computer skills. Exceptional customer service and interpersonal skills. Excellent problem‑solving and critical‑thinking skills, organizational skill, and detail oriented. Excellent verbal and written communication skills. Ability to understand and interpret federal and state program eligibility guidelines and requirements, and consistently apply policies and procedures. Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public. Ability to develop strategies and solutions. EDUCATION AND EXPERIENCE High School Diploma or GED required. Undergraduate degree from an accredited university or college in a relevant field of study and one (1) year of relevant experience preferred. Additional relevant experience may be considered in lieu of required education. Valid driver’s license and proof of insurance with good driving record. Ability to relocate within the service delivery area. Bilingual in English and Spanish strongly preferred. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. BENEFITS Health Insurance (with no‑cost options for employee‑only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% employer match up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training, selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications. #J-18808-Ljbffr