Staff Customer Operations Analyst

About the Role The Staff Customer Operations Analyst is a key member of the Customer Operations team, coordinating efforts among all internal groups to align with customer needs and deliver on commitments with integrity. The role requires strong data analysis, problem‑solving, and operational skills, along with exceptional customer communication abilities. Requisition ID: R‑104656 What You Will Do Envision and execute the strategic direction set by senior management in all inventory and operations areas, and identify immediate opportunities. Collaborate with procurement, logistics, and production teams on demand and supply activities to maintain adequate inventory levels and support customer service targets. Manage supply and demand activities for multiple components, ensuring inventory, cost, and performance meet overall business needs. Leverage ERP systems (SAP preferred) and data to influence decisions. Coordinate with procurement managers to drive improvements and ensure continuity of supply. Analyze business patterns and changes to recommend potential improvements. Collaborate with internal and external stakeholders to support customer allocations and priorities. Identify problems from various perspectives, understand implications, and propose solutions. Work with quality, engineering, and manufacturing departments to solve complex problems. Plan and track inventory to mitigate aging and resolve excess. Design and develop data‑processing automations using Python. Develop SQL reporting queries. Troubleshoot database issues. Develop and maintain BI dashboards. What You Bring Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field with 5 years of experience; alternatively, Master’s degree with 3 years of experience. 5+ years of experience in a similar role, preferably in a high‑volume electronics manufacturing environment. Advanced PC skills, especially Excel. Proficiency in Python (plus). Excellent communication, written, and presentation skills. Working knowledge of Tableau or PowerBI for data visualization. Working knowledge of financial and accounting principles. Strong analytical and problem‑solving ability. Experience with an ERP system (preferably SAP). Highly detailed planning and organizational ability; able to multitask, set priorities, and adapt to change. Ability to present complex information to senior leadership and obtain alignment. Teamwork: works effectively across organizations to achieve company goals and objectives. Compensation & Financial Security Competitive base salary ranging from $87,375 to $128,150, determined individually. Performance‑based annual bonus eligibility. 401(k) retirement savings plan with company match. Tuition reimbursement for eligible education programs. Health & Wellness Comprehensive medical, dental, and vision coverage with access to leading providers. Employee wellness support programs and mental health resources. Company‑paid life and disability insurance. Time Away & Work‑Life Balance Paid time off (PTO) and company‑paid holidays. Parental leave and family care support programs. Growth & Purpose Structured training programs and on‑the‑job learning opportunities. Matching gifts and volunteer programs to support causes you care about. Equal Opportunity Statement ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment is available to all qualified individuals regardless of race, color, religion, age, sex, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws. Certain positions may require U.S. citizenship or eligibility for an export control license. #J-18808-Ljbffr SANMINA-SCI TECHNOLOGY INDIA PRIVATE LIMITED