(USA) Member Team Lead

Responsibilities Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques. Supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging renewals, and participating in sales and marketing events. Provides member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, and guiding self‑service technology usage, ensuring orders are filled and transactions processed accurately. Oversees assigned area, handles claims and returns, zones the area, organizes merchandise, identifies shrink and damages, maintains cart availability, and ensures parking lot cleanliness. Completes accounting records, files transactions, prepares daily deposits, oversees cash fund transfers, investigates overages and shortages, and maintains confidentiality and accuracy of financial information. Develops, communicates, and implements processes and practices to meet business needs, collaborates with managers, coworkers, customers, and business partners, and identifies improvement opportunities. Demonstrates and supports compliance with company policies, procedures, and ethics, guiding how to apply these and assisting management with ethical and compliance issues. Leads and participates in teams, shares resources, provides advice and support, coordinates work assignments, and models change adaptation. Respect the Individual: embraces differences, creates a workplace of belonging, and helps all associates thrive. Respect the Individual: works as a team, builds strong relationships, and communicates positively. Respect the Individual: strengthens the team by mentoring others and recognizing contributions. Act with Integrity: maintains and promotes highest standards of integrity and compliance, and supports Walmarts goal of becoming regenerative. Act with Integrity: acts in a selfless manner, is humble, honest, fair, and transparent. Serve our Customers and Members: delivers results while putting the customer first. Serve our Customers and Members: makes decisions based on reliable information, balancing priorities and considering impact. Strive for Excellence: displays curiosity, learns, takes calculated risks, and demonstrates resilience. Strive for Excellence: drives continuous improvements and uses new technologies and skills. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Eligibility requirements may apply based on job classification and length of employment. The hourly wage range for this position is $22.50 to $30.50, and may be subject to premiums up to $3.00 per hour. At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet! Minimum Qualifications 6 months retail experience including operating front‑end equipment (e.g., cash register) AND 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications Leading a front‑end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing workload of others. Location Primary Location: 9400 Southwestern Ave, Evergreen Park, IL 60805‑2509, United States of America. Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr