Access Control Specialist

Access Control Specialist

The Access Control Specialist is responsible for maintaining and troubleshooting the district's phone system, school communications, security cameras, and door access control. Work assignments may be complex in nature where considerable judgment, tact, confidentiality, creativity, and initiative are required. The Access Control Specialist reports directly to the System Engineer.

Essential Job Functions:

• Provide technical support to end users on the use of the district's phone, communications, and security systems.
• Diagnose and correct hardware problems in a timely manner.
• Perform new data, voice, and paging cabling installations and repair.
• Perform system testing and signal verification.
• Perform system firmware upgrades.
• Ensure software patches are installed and kept up to date, and working properly on all systems.
• Monitors help desk ticket queues and resolve related tickets.
• Works with vendors to fulfill RMAs.
• Creates and maintains user profiles within systems.
• Assist in testing of installed equipment and provide basic programming (portals, cameras, data drops, etc.).
• Works with various vendors to problem solve issues with access control, phones, security cameras, etc...
• Configuration and maintenance of paging and communication system.
• Installs and configures cameras, paging system components, and door access components.
• Other duties as assigned in order to meet the specific needs of the Pawtucket School Department.

Knowledge, Skills, and Abilities:

• Knowledge of Agile project management.
• Knowledge of the use of diagnostic tools.
• Knowledge of Alarm Systems.
• Knowledge of Door Access Control.
• Knowledge of Security Cameras.
• Knowledge of Cabling (Cat5/6) (Running and Terminating).
• Knowledge of Wireless Networks.
• Knowledge of Avaya IP Office.
• Ability to communicate with diverse groups.
• Ability to adapt to changing priorities.
• Effective time management.
• Attention to detail and completion of work tasks.
• Experience with basic hand and power tools.
• Excellent verbal and written communication skills.
• Organizational and problem solving skills.
• Strong interpersonal skills.
• Knowledge of Google Apps.
• Technical documentation skills.
• Ability to present ideas in user-friendly language.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Self-directed learner.
• Working in a team-oriented, collaborative environment.
• Basic to advanced technical skills and knowledge of telecommunications industry and/or installation including voice, data, and video structured cabling systems.
• Demonstrated ability to build harmonious working relationships with school officials, staff, students, and the general public.
• Ability to understand and respond to oral and written instruction and follow a work schedule.
• Record of dependability.
• Highly self-motivated and self-directed.
• Maintain confidentiality and demonstrate good judgment and diplomacy.

Required Qualifications:

• AS Degree and/or equivalent experience in a related field and/or a technical certification.
• Previous work experience in a technical field using mechanical aptitude.
• Knowledge of Google Workspace.
• Possession of, or ability to obtain, a valid State of Rhode Island driver's license.
• Flexibility to work beyond normal business hours as needed.

Preferred Qualifications:

• Bachelor's degree preferred or related technical field experience.
• Preferred experience with communication/phone systems.
• Previous experience in a school/municipal setting.

Physical Requirements/Work Environment:

• Frequently required to stand, sit, and walk.
• Occasional lifting or carrying weighing up to 50 pounds.
• Must be able to feel attributes of objects, grasp, push, reach, and stoop/kneel/crouch.
• The working conditions (light, noise level, temperature, etc.) are typical of (primarily) an office setting although the employee may be exposed to adverse weather conditions related to visits to school buildings or other locations.
• Specific physical abilities include close vision and the ability to use computer monitors for long periods of time, as well as the ability to communicate verbally in person and on the telephone.