Hospital Liaison

Hospital Liaison

Join Sentido Health as a Hospital Liaison, where you'll support patient care, build strong hospital relationships, and ensure smooth coordination between providers and families. This role is ideal for someone who is organized, compassionate, and proactive in delivering excellent customer service. Grow your career in healthcare while making a meaningful impact every day.

Why Sentido Health?

We value our employees and offer a competitive benefits package that includes:

• 80 to 160 hours of PTO, based on tenure.
• Quarterly bonuses based on company performance.
• 401K Plan 100% matching at 4%, with a half match at 5%-6%
• Comprehensive medical, dental, vision, life, accidental, short-term disability, GAP, and telehealth insurance.
• Free gym membership for full-time employees, or a stipend of $25 if the gym providing gym is not geographically available in your area.
• Internal growth and developmental opportunities.

Reports to National Sales Director

Job Description

Summary The Hospital Liaison collaborates with the regional sales and operations teams to support key accounts and provide direct patient education. This role focuses on managing documentation processes, patient intake, and customer service while ensuring seamless operations.

Essential Functions

• Manage pending documentation and authorization, prioritizing cases for efficiency and satisfaction.
• Act as a liaison for key accounts, ensuring clear communication and timely service.
• Handle patient inquiries, assess supply needs, and facilitate orders.
• Coordinate with physicians and dietitians for required documentation.
• Maintain accurate documentation of communications and action plans.
• Monitor local product inventory and office supply needs.
• Assist with patient eligibility checks, intake processing, and CMN tracking.
• Conduct emergency deliveries or home visits as needed.
• Represent Sentido professionally in communications and educational events.

Required Skills

• Strong customer service, communication, and problem-solving abilities.
• Proficiency in Excel, Word, PowerPoint, and nutrition software (Brightree experience a plus).
• Detail-oriented with excellent time management and multitasking skills.
• Professional email and phone etiquette.
• Ability to educate patients and families on equipment use.

Work Environment & Physical Demands

• Combination of field and office work at 3300 Providence Dr, Suite B04, Anchorage, AK 99508.
• Must be able to lift and carry up to 20 lbs.

Position Type & Travel

• Full-time, Monday–Friday, 8:00 a.m. – 5:00 p.m., with some on-call availability.
• Travel required within the territory.

Preferred Education & Experience

• Associate degree or equivalent experience.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Statements Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation to apply for this position, participate in the interview process, or perform essential job functions, please contact Human Resources.