Software Development Senior Specialist

Req ID: 396124

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Specialist to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

ServiceNow Lead / Senior Developer

Banking and Insurance

10+ years

Fluent English

Role Overview:

We are seeking a ServiceNow Senior Developer to support the development, configuration, maintenance, and enhancement of ServiceNow solutions for clients in the banking and insurance sector. 

The successful candidate will have hands-on ServiceNow development experience, strong knowledge of IT Service Management (ITSM), and exposure to ServiceNow Vulnerability Response (VR). They will work closely with senior developers, technical leads, architects, security teams, and business stakeholders to deliver secure, scalable, and compliant platform solutions.

Primary Responsibilities:

• Configure, develop, test, and deploy ServiceNow enhancements in line with functional requirements, technical standards, and security policies. 
• Support the implementation and maintenance of ServiceNow ITSM processes and modules. 
• Develop and maintain ServiceNow components, including catalog items, record producers, client scripts, business rules, UI policies, UI actions, script includes, notifications, workflows, and Flow Designer flows. 
• Configure and support ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog. 
• Assist in the configuration and enhancement of ServiceNow Vulnerability Response workflows. 
• Support vulnerability intake, prioritisation, assignment, remediation tracking, exception management, and reporting activities within the Vulnerability Response module. 
• Collaborate with security, infrastructure, and application teams to support vulnerability remediation processes. 
• Assist with integrations between ServiceNow and external tools, including vulnerability scanners and security platforms, using REST APIs, SOAP APIs, Integration Hub, or approved integration methods. 
• Participate in unit testing, system testing, user acceptance testing, defect resolution, and release deployment activities. 
• Troubleshoot ServiceNow platform issues and support root-cause analysis under the guidance of senior team members. 
• Follow ServiceNow development standards, security controls, configuration practices, and documentation requirements. 
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. 
• Maintain technical documentation for configurations, customisations, integrations, and release activities. 
• Support platform upgrades, regression testing, and remediation of impacted customisations. 

Competencies/Critical Skills:

• Minimum 6+ years of hands-on ServiceNow Development experience . 
• Valid ServiceNow Certified System Administrator (CSA) certification. 
• Valid ServiceNow Certified Application Developer (CAD) certification. 
• Practical experience with ServiceNow ITSM , including Incident, Problem, Change, Request, Knowledge, and Service Catalog. 
• Experience or strong practical exposure to ServiceNow Vulnerability Response (VR) . 
• Understanding of vulnerability management processes, including vulnerability identification, prioritisation, remediation, exception handling, and reporting. 
• Knowledge of ServiceNow client-side and server-side development. 
• Strong JavaScript skills and familiarity with ServiceNow scripting concepts. 
• Experience using Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies, and notifications. 
• Basic experience supporting integrations through REST APIs, SOAP APIs, Integration Hub, or web services. 
• Fluent English, with effective written and verbal communication skills. 

Preferred Skills:

• Familiarity with vulnerability scanners and security tools, such as Qualys, Tenable, Rapid7, or similar platforms. 
• Knowledge of Agile delivery methodologies and tools such as Jira, Azure DevOps, or ServiceNow Agile Development. 
• Familiarity with ITIL concepts and IT service management best practices. 
• Exposure to ServiceNow platform upgrades, Automated Test Framework (ATF), source control, and CI/CD practices. 
• Additional ServiceNow certifications, particularly in ITSM, Vulnerability Response, Security Operations, or application development.

Personal Attributes:

• Eager to develop technical expertise in ServiceNow and security operations. 
• Detail-oriented, proactive, and committed to secure, high-quality delivery. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Comfortable working under guidance while taking ownership of assigned development tasks. 
• Collaborative team player with a professional, client-focused approach. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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