Bank Branch Manager

Job Description

Job Description

Position Overview

The Branch Manager leads all aspects of branch performance — driving deposit growth, developing staff, and building meaningful relationships with both new and existing customers. This is a hands-on leadership role for someone who is equally comfortable coaching a team, making outside sales calls, and resolving complex customer needs.

Responsibilities

• Develop and implement a branch sales and marketing strategy to grow deposits, loans, and partner referrals
• Establish and align individual and team sales goals to maximize branch productivity
• Conduct regular outside sales calls to existing and new business clients
• Promote the bank through active community involvement, leveraging local contacts to build a pipeline of new business
• Cross-sell and refer customers to appropriate bank partners to deepen relationships and grow share of wallet
• Recruit, develop, and retain a high-performing team
• Ensure staff are properly trained to meet individual and branch sales goals
• Hold team members accountable to individual performance targets and overall branch goals
• Conduct performance evaluations and career development conversations
• Foster a culture of open, honest, and consistent feedback
• Set and model high customer service standards
• Resolve customer inquiries, complaints, and problems with professionalism and efficiency
• Coach team members on operational responsibilities, risk awareness, and service excellence
• Educate and demo consumer and business digital banking products and services
• Perform other duties as assigned

Education & Experience

• Bachelor's degree preferred
• Minimum 4 years of retail banking experience, with at least 2 years in a supervisory or management role
• At least 2 years of community development or sales experience

Qualifications

• Proven track record of meeting or exceeding individual and team goals
• Strong interpersonal skills with the ability to collaborate effectively across all levels of the organization
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint) and bank-approved software systems
• Excellent written and verbal communication skills; professional presence in all interactions
• Detail-oriented with strong analytical and problem-solving abilities
• Enthusiastic, self-motivated, and results-driven with a genuine focus on client outcomes
• Flexible availability and willingness to support branch scheduling needs
• Ability to read, interpret, and apply banking regulations and compliance standards

We are a locally-owned community bank headquartered in Schererville with branch locations in Crown Point, Dyer, Hammond and Munster. Few banks can boast our local, NWI roots, serving this area since 1910.

Company Description

We are a locally-owned community bank headquartered in Schererville with branch locations in Crown Point, Dyer, Hammond and Munster. Few banks can boast our local, NWI roots, serving this area since 1910.