In-House Marketing Call Center Agent

Job Description

Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

• Handle and perform heavy outbound call volume.

• Able to stick with approved sales script.

• Accurate data entry in system for Sales Centers. 

• Soft score guests when needed.

• Maintain predetermined tour flow targets as allotted by management. 

• Work cooperatively with other team members. Department Leaders, Marketing Managers, and Business and Resort Operations teams.

• Assist with pre-arrival calls.

• Properly schedule and book tour appointments.

• Handle all reschedules.

• Provide any needed follow up concierge service.

• Prepare chase material/collateral.

• Deliver chase material to onsite resort rooms.

• Prepare and send out daily numbers to The Region.

• Place daily confirmation calls.

• Work at the lobby marketing desk when required.

• Any other duties as assigned.

• This document is not meant to be exclusive and may change at any time, with or without notice, at the discretion of the Company and based on business needs.

 

 

Minimum Requirements and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Education-High School Diploma or GED Required.

• Computer Literacy-Microsoft Office, Word and Excel experience required.

• Persuasion-Ability to persuade clients through building value to change their minds and attend a sales presentation.

• Active Listening- Must be able to give full attention to input that is received to use during the close.

• Exceptional listener with great communication skills.

• Demonstrated ability to work under pressure and meet deadlines.

• Service Orientation- Candidate must have excellent problem solving and customer service skills.

• Must be well spoken and professional in demeanor.

• Must be friendly, self-motivated, detailed oriented and able to work independently.

• Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.

• Ability to use a computer and efficiently multi-task (i.e. read/type and talk simultaneously).

• Minimum of 6 months call center customer service, reservations or equivalent experience required.

• Familiar with sales force applications a plus.

Compensation:

During the initial training period, the hourly wage is $18.90 plus commissions. After the initial training period, the compensation is the state’s minimum wage per hour plus commissions.

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

 

• Medical

 

• Dental

 

• Vision

 

• Flexible spending accounts

 

• Life and accident coverage

 

• Disability

 

• Wish day paid time to volunteer at an approved organization of your choice

 

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

 

• Legal and identity theft plan

 

• Voluntary income protection benefits

 

• Wellness program (subject to provider availability)

 

• Employee Assistance Program

 

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

 

Compensation

The hourly rate for this role is $18.90 - $18.90 plus commissions and bonuses.

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on us.fitly.work, including the title and location of the position for which you are applying.