Customer Service Specialist

Overview Customer Service Specialist position. You will help customers with a service mindset and a drive to be accountable to a team that’s counting on you. The role requires working onsite at our office during regular business hours. Responsibilities Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros. Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. Navigate a Windows‑based and web‑based system to track routes and optimize current and future schedules. Schedule appointments for technicians to efficiently minimize drive time and/or distance, recommending alternative routes when appropriate. Use listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update, and maintain the customer database with accurate information including call details, call dispositions, payments, and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and other proprietary information. Benefits Pay of USD $18.00 to $24.00 hourly. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match and employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, and dependent scholarship awards. Industry‑leading, comprehensive training program. Qualifications Previous experience in customer service or sales preferred. High school diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web‑based applications. Proficient in Microsoft Office. Strong attention to detail and follow‑through. Demonstrated ability to prioritize tasks and manage time efficiently. We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws. Work Environment Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr Western Pest Services