Operations Support Specialist

Job Description

Job Description

Job Title: Operations Support Specialist

Status: Non-Exempt / Hourly

Salary Range: $41,000 - $63,000

Who We Are

At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a “Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value

At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers’ High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary

This position will perform, track, and/or complete a wide variety of projects, duties, and system administration functions to support the Bank’s deposit operations. This person must demonstrate proficiency with deposit operations, cash operations and reconciliation. This person will focus heavily on continuous improvement by developing, training and implementing improved workflows and ensure efficiency and consistency throughout the assigned operational areas.

Essential Duties and Responsibilities:

• Ensure that all applicable processes are completed, reports are reviewed and/or reconciled daily, weekly, or monthly. Processes, reports and reconciliations include, but are not limited to: Daily cash balancing, GL reconciliations, chargebacks, check adjustments, cashier’s checks/money orders, CDARs/ICS balancing, ATM/EFT reconciliation, safe deposit box monitoring, PDPA reconciliation, cash advance balancing, and reviewing holds.
• Other tasks include: escheatment, COLTAF, savings bond interest reporting, decisioning non-posts and NSFs, death reclamations, stop payments and ACH returns.
• Support other departments with operational tickets as they are assigned to the operations team.
• Assist with creating and updating internal controls as needed.
• Monitor and report Red Flag activity.
• Assist with closed and dormant accounts, ensuring proper recordkeeping and adherence to applicable regulations.
• Conduct training sessions, workshops, and seminars on various topics, including company policies, job-specific skills, and professional development.
• Collaborate with department managers to identify training needs and design training materials accordingly.
• Use good judgment, discretion, and problem-solving skills to independently resolve issues and ensure tasks are completed accurately and on time.
• Assist with the bank’s Return Mail program.
• Perform branch cash audits as needed.
• Other duties as assigned.

Required Knowledge and Expertise:

• Strong work ethic, high personal integrity, and willingness to take initiative without prompting.
• Ability to maintain confidentiality and discretion in all matters.
• Positive, approachable demeanor with strong interpersonal communication skills.
• Comfortable working independently and collaborating across multiple teams.
• Proficient with Microsoft Office (Word, Excel, Outlook); prior experience with banking systems is a plus.
• High attention to detail and excellent organizational skills.
• High School Diploma or equivalent.

Key Competencies

• Dependable Work Ethic: Reliable, punctual, and committed to excellence, regardless of task difficulty.
• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
• Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
• Problem-Solving & Analytical Skills: Strong critical thinking to identify issues and develop solutions, while analyzing data to improve performance.
• Attention to Detail: Ensures accuracy and thoroughness in all tasks.
• Communication: Clear, respectful, and effective verbal and written communication with vendors, employees, and customers.
• Relationship Building: Builds strong connections with vendors, management, and staff.
• Self-Motivation & Adaptability: Ability to work independently and adapt in a fast-paced environment, while maintaining confidentiality.
• Organizational Skills: Strong ability to manage multiple priorities efficiently.