Spa Customer Service/Wellness Associate

Job Description

Job Description

Job Title: Wellness Associate/Spa Customer Service

Type of Position: Part-Time $15/hr. **Must live in The Woodlands, Magnolia, Tomball, or Conroe area.**

The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance

of a clean studio environment. This person is reliable, exhibits a strong moral fiber, and possesses a positive attitude and

solid work ethic.

Primary Responsibilities:

● The Wellness Sales Associate is an ambassador in the community for beem™ Light Sauna and seeks to grow

the brand through membership sales and other programs that drive revenue

● Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light

therapy and the value of having a beem™ Light Sauna Membership

● Responsible for greeting members and ensuring everything about their visit is outstanding

● Host studio events and community outreach programs

● Compliance and adherence to the beem™ Business Policies for daily site operations

● Contribute to a high-energy, fun, and engaged membership culture at the studio through promotions, events

and brand recognition

● Model our mission, vision, and values leading by example

● Have extensive knowledge of and promote products and services, selling packages/memberships and sharing

of promotional opportunities

● Responsible for all lead management tasks required during shift

● Light cleaning and sauna ‘refresh’ between appointments

● Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general

and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change

requests, new membership agreements, etc.

● Provide consistent, top-notch service and maintain the highest level of customer service in person and through

external communication cycles and automated marketing systems

● Responsible for ensuring that the facility, suites, and rooms are clean, maintained, and operationally sound

● Genuine desire to help people to ensure members’ experiences are above and beyond therefore members will

refer others and be brand loyal

● Attend all staff meetings to stay abreast of company news and to share new or pertinent information, offer

suggestions or ideas for promotions, management, and organization of the studio

● Follow all company policies and procedures

● Project a favorable image of the company to promote its objectives and to foster and enhance public recognition

● Other projects and responsibilities may be added at the owner’s discretion, including administrative duties