Cross Trained Agent

Cross-trained Agent

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

Primary Responsibilities:

• Check in passengers and baggage using Cape Air's passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escorting passengers out to the aircraft
• Additional duties as assigned

Qualifications:

• Airline work experience preferred

• Airline reservation system experience preferred

• Must be at least 18 years old

• Must hold a high school diploma or equivalent

• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location

• Must be able to lift up to 70 lbs.

• Basic computer skills required

• Excellent communication and excellent customer service skills required

• Ability to interact effectively with others

• Ability to work independently and adapt to changing work priorities

• Ability to communicate effectively, orally and in writing

• Flexibility of schedule is a must

• This position will often require working nights, weekends and holidays

• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit