Service & Repair Manager

Job Description

Job Description

Description:

The Role

This is a player-coach leadership role responsible for the day-to-day operation of our service and repair shop in Beaumont. You'll lead a team of technicians and machinists while helping troubleshoot difficult repairs, reviewing tear-downs, supporting rebuild work, and ensuring repairs are completed safely, efficiently, and to OEM standards. The shop supports the repair and rebuild of industrial pumps, rotating equipment, and related components, along with in-house manual machining capabilities.

You'll be responsible for setting priorities, managing workflow, supporting the team, and maintaining high standards for quality, safety, and execution. This is a hands-on leadership role – you need enough pump and rotating equipment experience to troubleshoot difficult jobs, coach mechanics, and maintain credibility with the shop.

This role works closely with our Repair Coordinators (RC), Repair Engineers (RE), Sales Support Specialists (SSS), and Sales Engineers, who handle much of the quoting, documentation, and administrative side of the business. Your focus is on leadership, coaching, repair execution, quality, and keeping the operation running smoothly.

About Saladin Pump & Tencarva

Saladin Pump & Equipment has served industrial customers throughout Southeast Texas and Southwest Louisiana since 1985. Based in Beaumont, Saladin provides pumps, parts, mechanical seals, field service, repair, and related fluid-handling solutions and is a Factory Authorized Service Center for ITT Goulds Pumps.

Saladin is part of Tencarva Machinery Company, one of the largest and most respected distributors and OEM-authorized service networks in the pump and process equipment industry.  Together, Saladin and Tencarva provide equipment distribution, applications engineering, OEM-authorized repair, field service, automation and controls, and custom fabrication for customers across a wide range of industrial markets.

What You’ll Be Responsible For

• Run the day-to-day shop operation, including pump rebuilds, rotating equipment repair, and machining work
• Lead the team and hold the standard in the shop – quality, pace, safety, and accountability
• Set priorities and manage repair schedules, shop workload, and throughput
• Review tear-downs, repair plans, and completed work to ensure jobs are done correctly
• Step in on tougher jobs when needed to support troubleshooting and rebuild work
• Work closely with internal teams (RC, RE, SSS, and Sales Engineers) to ensure repair scopes, parts, and timelines are aligned
• Communicate directly with customers when needed regarding job status, timelines, and repair issues
• Coordinate with internal teams on parts, outside services, and vendors to keep jobs moving
• Keep the shop organized, efficient, and running on schedule
• Maintain a strong safety culture and clean working environment

Why Join Saladin / Tencarva

• Annual incentive program
• Profit Sharing via 401(k)
• Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidays
• Saladin has served industrial customers throughout Southeast Texas and Southwest Louisiana since 1985
• Factory Authorized Service Center for ITT Goulds Pumps
• Tencarva is one of the largest and most respected distributors and OEM-authorized service networks in the pump industry
• Stable, growing company with perennially strong financials and no history of layoffs
• Long-term customer relationships with consistent demand for repair services
• Customer-oriented business with an emphasis on quality, craftsmanship, reliability, safety, and ethics
• Big-company resources with a local-shop feel. Family-oriented culture that respects life outside of work
• Realistic workloads and expectations – not a high-pressure production environment 

Insurance benefits include medical, dental, vision, disability, and life

What We’re Looking For

Technical Background

• Strong hands-on experience repairing and rebuilding industrial pumps
• Familiarity with multiple pump types, including centrifugal, ANSI/API process pumps, vertical turbine, split-case, positive displacement, and air-operated diaphragm pumps
• Experience with rotating equipment such as gearboxes, blowers, mixers, and similar equipment
• Ability to read and understand mechanical drawings, schematics, and repair documentation
• Manual machining experience (lathe, mill, boring mill, VTL, etc.) is a plus, especially in a repair environment
• Basic understanding of electric motors is a plus, especially 480V three-phase

Leadership & Shop Operations

• Experience leading or supervising repair technicians and/or machinists
• Background in an OEM-authorized repair center, pump distributor, manufacturer, or industrial rotating equipment repair environment preferred
• Strong understanding of how a repair shop actually runs – scheduling, workflow, parts, execution, quality, and throughput
• Ability to manage multiple jobs and priorities without losing control of quality or timelines
• Strong organization, follow-through, and decision-making
• Comfortable maintaining accountability while still being willing to get involved technically when the team needs support

Business & Customer Perspective

• Understands how service work impacts pricing, margins, and overall shop performance
• Comfortable working alongside internal teams on quoting, parts, purchasing, transportation/logistics, repair order management, and related activities
• Strong awareness of customer expectations in an industrial B2B environment
• Able to communicate clearly and professionally with customers, vendors, and internal teams

Key Skills: Industrial pump repair, pump rebuild, rotating equipment, ITT Goulds Pumps, ANSI process pumps, API pumps, vertical turbine pumps, split-case pumps, centrifugal pumps, positive displacement pumps, service shop management, manual machining, lathe, boring mill, milling machine, shop scheduling, repair coordination, OEM-authorized repair, precision measurement, laser alignment, mechanical troubleshooting, equipment repair operations

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.