Service Advisor

Service AdvisorAre you tired of the corporate games? Feel unappreciated? Sign on bonus for the right candidate with CDK experience! We are looking for a Service Advisor to join our growing team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Positive attitude is a must! Our focus as a company is providing the best atmosphere for growth and we do that by requiring all employees to have a positive attitude!Compensation estimate $60,000 - $100,000BenefitsHealth, dental, and vision insurance401(k) planPaid time offOpportunities for advancementEmployee discountsResponsibilitiesMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualificationsHigh school diploma or equivalentValid commercial driver’s license & clean driving recordAccredited training in service advisor skills, customer satisfaction, and quality controlAutomotive service advisor experienceAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesSerpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.