海外培训总监 (Los Angeles)
Full-time
heytea
Key Responsibilities
- Build the overseas store training framework, covering operational skills, leadership development, certification systems, and career progression pathways.
- Develop annual training plans, budgets, and KPIs, and drive training initiatives that enhance store operational performance.
- Establish a structured talent pipeline from frontline staff → store manager → area/region management to ensure sufficient leadership bench strength.
- Lead and manage the internal training team, ensuring standardized, scalable, and impactful training content delivery across markets.
- Collaborate with cross-functional teams including Operations, HR, and Brand/Marketing to gather business needs and complete feedback loops.
- Monitor and evaluate training impact through metrics such as learning completion rate, certification pass rate, and improvements in store operational indicators to verify training ROI.
- Develop and implement digital learning tools and platforms (systems, assessments, question banks, certification modules) to improve global learning efficiency.
Qualifications
- Experience in curriculum development or training within the F&B or retail industry preferred.
- Strong drive for results, growth mindset, and leadership potential.
- Solid understanding of store-level training systems or talent development frameworks in the restaurant/retail sector.
- Strong cross-cultural communication skills; experience in overseas markets is a plus.
- Fluent in both Chinese and English for daily work communication.
- Experience building a 0-to-1 training system for overseas markets is a strong advantage.
Vacancy posted 3 days ago
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