5 remote Systems Analyst UCCE Cisco, 2 years

RIT Solutions, Inc.

4 open roles, all focused on UCCE. One is looking for CVP experience, another with ACD/IVR. Please let me know if you have any qualified candidates with strong UCCE backgrounds.

Top Required Skills/Experience -
• Genesys Cloud CX
• Cisco UCCE (ICM/CVP)
• Advanced SQL
Cisco Finesse

CERTIFICATIONS THAT WILL STICK OUT:
Cisco Cisco DevNet and/or
CCNP
Genesys Gnesys Cloud CX: Architect Certified.
Genesys Cloud CX: Certified professional - Contact Center Administration
Genesys Cloud CX: Developer Certified

Dept: Contact Center Infrastr

Will this position be required to work onsite for any reason at any time? No

Overall Service Description
Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor's degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.

Engagement Description - Cisco UCCE / Genesys CX Architect Developer
Development resource with ability to plan, develop, test and implement Genesys solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor's degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.

Top Required Skills/Experience -
• Genesys Cloud CX
• Cisco UCCE (ICM/CVP)
• Advanced SQL
Cisco Finesse

Required Skills/Experience - The rest of the required skills/experience. Include:
• API Integrations
• Service Integrations
• User Interfaces for both Cisco UCCE and Genesys CX One

Preferred Skills/Experience - Optional but preferred skills/experience. Include:
• CRM Integrations
• API Integrations
• Service Integrations
• Cyara Testing Tool
• Genesys App Foundry Partner Integrations
• eGain Analytics
• Verint Workforce Optimization Suite

Education/Certifications - Include:
• Genesys Cloud CX
• Cisco UCCE
• Advanced SQL

Apply

Vacancy posted 1 day ago

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