FT Patient Outreach Services Specialist

Patient Outreach Services Specialist

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Wellstar Douglas Outreach in Douglasville, Georgia is seeking a FT Patient Outreach Services Specialist. The Patient Outreach Services Specialist will work under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilities and Essential Functions:

Perform Patient Registrations* Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.* Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance* Verify all expected date* Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).* Verify that insurance is current, correct and verified in the registration system* Scan all patient information in the Epic system (ID, insurance card, manual lab orders)* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy* Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)* Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs* Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)* Print ABN (if required), present to patient provide verbal explanation and obtain signature* Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)Phlebotomy / Specimen Collection/Specimen Processing* Properly identify the patient by following the WellStar Patient Care Safety policies* Properly perform venipunctures procedures on patients of all ages* Follow Laboratory policies regarding hard stick situations* Properly process all specimens according to established specimen requirements* Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers* Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)* Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories* Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp* Use proper hand hygiene in accordance to patient safety goalsCustomer Service Support* Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)* Notifying physicians, or designee, immediately of critical lab results as requested* If necessary, reprint any laboratory reports* Assisting physician with any research and issue resolution* Assisting physician office staff and patients in resolving all laboratory billing issues* Making all follow-up phone calls to patients if re-collection of specimens is necessary* Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels* Serves as liaison between the office manager and supervisors on location concerns/issues* Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope* Fax lab results to Physicians as requested* Maintain organized records and documents on site for three (3) monthsRegulatory Agencys Quality Assurance Requirements* Perform all daily QA checks on equipment* Perform quarterly safety inspections and prepare report of findings for tracking* Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer* Complete monthly workload tallies* Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)* Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals* Attendance at all mandatory staff meetings* Performs other duties as assigned* Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s): n/aRequired Minimum Experience:Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred andMinimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred andMinimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred

Required Minimum Skills:

Requires excellent Customer Service skillsExcellent verbal and written communication skillsRequires efficient and accurate computer skillsMust be able to work and maintain professional demeanor under stressful conditionsRequires efficient multi-tasking and organizational skillsMust be able to gracefully maintain composure in difficult situations

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.