Technology Operations Specialist II

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. The Technology Operations Specialist II role plays a critical part in ensuring the stability, performance, and reliability of business-critical applications within the production environment. The function is designed to support 24/7 operations, focusing on rapid issue resolution, proactive monitoring, and continuous service improvement. Operationally, the role emphasizes end-to-end production support, including real-time monitoring using tools such as Splunk and Dynatrace to detect and address system issues before they impact business operations. The position is also responsible for managing and resolving incidents across application, middleware, and database layers, ensuring minimal disruption and adherence to service level agreements. From a technical capability standpoint, the role supports a diverse technology stack, including .NET and Java-based applications, Informatica ETL workflows, Linux systems, and Oracle databases. This breadth enables effective troubleshooting, root cause analysis, and implementation of preventive measures to reduce recurring incidents and strengthen platform resilience. Additionally, the role contributes to operational continuity through deployment support, batch processing, and collaboration with development, infrastructure, and vendor teams. A strong focus on documentation, operational standards, and cross-team coordination ensures consistency and scalability of support processes. Overall, this role underpins operational excellence by driving system stability, improving incident response, and enabling continuous improvements across the production support landscape. Responsibilities: Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems Mentors other team members and provides technical leadership Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly Provides release support when needed and manages engagement across audiences Provides full lifecycle management of the infrastructure and application environments We are seeking a highly motivated Technology Operations Specialist II to join our Production Support team. This role is responsible for ensuring the stability, availability, and performance of critical business applications in a fast-paced, 24/7 support environment. The ideal candidate will possess strong troubleshooting skills, a proactive mindset, and the ability to collaborate effectively across teams. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience Proven experience in production/application support roles Hands-on experience with Splunk and/or Dynatrace for monitoring and troubleshooting Working knowledge of .NET and/or Java applications Experience with Informatica (ETL processes) Strong Linux/Unix troubleshooting and support skills Proficiency in SQL and Oracle database support Strong analytical, problem-solving, and communication skills Desired Qualifications: Experience supporting applications in a 24/7 production environment Familiarity with ITIL processes (incident, problem, and change management) Exposure to automation or scripting for operational efficiency Experience with batch processing and deployment tools Prior experience in financial services or enterprise-scale environments Ability to collaborate across cross-functional and global teams Skills: Innovative Thinking Production Support Result Orientation Risk Management Solution Design Adaptability Analytical Thinking Collaboration Influence Solution Delivery Process Architecture Automation DevOps Practices Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $85,000.00 - $154,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - Privacy Statement -