Senior Trainer - Jefferson Health Plan

Senior Trainer

Reporting to the Manager of Workplace Performance Training, the Sr. Trainer operates as a learning leader and independently, to design, develop, and deliver high-impact learning solutions across the organization. This role partners with business leaders and subject matter experts to analyze needs, evaluate enterprise-wide initiatives, and implement effective training programs, resources, and solutions. The Sr. Trainer facilitates engaging virtual and in-person training for employees at all levels, ensuring comprehension, application, and measurable performance outcomes.

Job Description

• Able to work in a constant state of alertness and safe manner.
• Support the development and design of training that supports different learning styles.
• Create strategic training plans with built-in timelines.
• Conduct training programs, including but not limited to customer service and telephone etiquette, benefits coverage, core systems, enrollment, simple and complex claims adjustment and processing, and payment methodologies and policies.
• Able to manage a classroom environment virtually and in-person.
• Able to leverage active learning techniques during the delivery of training.
• Partner with training peers, learning partners, department heads, and subject matter experts to develop and maintain training materials, including but not limited to resource guides, presentations, job aids, eLearning's, simulations, etc. And ensure maintenance of training materials is routine and updates needed are made timely and across internal L&D systems and external resources for learners.
• Analyze, assess, and evaluate the effectiveness of all training curriculums and programs through course evaluations, training assessments, competency and follow up testing, post-training surveys, etc.
• Continually look for areas of improvement to support learning outcomes and provide recommendations to improve learning outcomes and/or mitigate potential risks.
• Able to think creatively and take initiative to look for solutions that are creative and enhance the learners experience.
• Identify and report areas of opportunity for learners during training including but not limited to knowledge retention, attendance, performance, etc.
• Able to provide feedback and conduct feedback sessions for learners and business area management.
• Assist in the development and documentation of departmental policies, procedures, and internal protocols for L&D and business areas that L&D supports.
• Able to act as a consultant to the business areas supported by L&D
• Train trainers and facilitators as needed.
• All other duties as assigned.

Education and Experience:

• HS Diploma required, Bachelors degree preferred
• 7 years equivalent experience
• 3 years experience on a cross-functional team as a trainer (teaching adult learners preferred)
• 2 years experience in a health insurance, managed care, and instructional design/processing/quality review position
• Certified Trainer from an accredited agency/university preferred

Knowledge, Skills and Abilities

• Understands adult learning principles
• Analytical, problem solving, organizational, interpersonal, time management, and communications skills
• Use of mainframe systems as well as PC based applications such as a LMS, Power Point, Excel, Access, and Word
• Instructional development, consulting, curriculum preparation, and training delivery
• Research, design, development, reporting, analysis, as applied to educational processes and outcomes.
• Customer/Provider service, health insurance claims, healthcare management, enrollment
• Process and project management experience.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Health Partners Plans, Inc.

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.