Manager, Workforce Planning and Productivity

Manager, Workforce Planning And Productivity

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

• Are inspired and compassionate problem solvers;
• Produce high quality work;
• Thrive in the excitement of the ever-challenging environment of modern medicine; and
• Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Head of FP&A

Purpose

Reporting to the Head of FP&A, the Manager, Workforce Planning and Productivity provides financial support to the Operations teams. As a key support partner to Operations, this position is responsible for building and maintaining robust reporting frameworks, leading workforce planning activities including headcount forecasting, staffing models and capacity planning, and leveraging data to identify actionable opportunities for continuous improvement, all while ensuring we continue to deliver industry leading service levels and patient NPS. This position will serve as a key strategic partner in driving productivity improvements and providing forward looking metrics that inform staffing decisions.

This role requires a commitment to continuous improvement supported by a strong business acumen, data analytics skills, a strong sense of ownership and urgency, and a demonstrated work ethic. The individual must demonstrate the confidence and judgment to engage effectively with senior leaders, offer perspectives thoughtfully, and clearly articulate their point of view. A proven track record in finance and operational support, and a demonstrated record of cross-functional collaboration is required.

Responsibilities

• Creates, maintains, and enhances tools to support workforce planning initiatives. Partners in the development and ongoing maintenance of the workforce capacity model, collaborating with department leaders to build and implement staffing models and headcount forecasts that ensure PANTHERx is appropriately resourced to support both new and existing patient programs.
• Builds, maintains, tracks, and leverages productivity metrics to proactively and flexibly manage staffing and capacity between programs for both mature and recent launches.
• Translates volume and productivity projections into clear forward-looking staffing recommendations, providing leaders with actionable guidance on hiring, redeployment, and timing of resource changes. Highlights risks, trade-offs and recommended actions.
• Monitors actual performance against forecasted headcount and productivity, identifies variances and makes recommendations for adjustments as needed to support service levels and efficiency goals.
• Analyzes volume trends, program dynamics, and operational drivers to refine staffing assumptions and improve forecast accuracy over time. Identifies root causes of variances, incorporating learnings into future projections.
• Prepares and presents workforce planning insights to senior leadership, clearly communicating key drivers, risks, and recommendations to support informed decision-making.
• Incorporates hiring lead times, onboarding curves, and productivity ramp assumptions into staffing projections to ensure timely and efficient capacity planning. Provides staffing projections to FP&A partners as part of regular forecast and plan revisions.
• Partners with operations and technology to identify and execute on opportunities to leverage technology to improve patient experience, operational efficiency, and data collection and management, incorporating the technology impacts into productivity reporting.
• Partners with others in FP&A to incorporate accurate workforce projections in planning and forecasting.
• Actively participates in process improvement initiatives, contributing insights and recommendations to enhance effectiveness and efficiency
• Leverages KPIs and data to proactively monitor efficacy of process and technology changes to assess their impact on operational performance, making adjustments as necessary to achieve desired outcomes.
• Works with data and analytics team to develop and maintain comprehensive performance metrics dashboards to monitor key operational indicators, identify trends, and assess performance against established benchmarks.
• Effectively aligns individual projects with broader organizational objectives.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a similar field.
• Minimum of four (4) years of progressive experience in FP&A or workforce planning.
• Advanced Excel, Microsoft Office and data visualization skills (e.g., Power BI, Tableau).
• Detail-oriented with strong problem-solving skills and a demonstrated ability to drive results through reliable analytical insights and strategic recommendations.
• Collaborative team player with the capacity to work independently and adapt to a fast-paced, dynamic environment.
• Strong ability to translate complex strategic concepts into actionable and practical plans, with an ability to convey large and/or complex information effectively to diverse stakeholders in support of organizational objectives.
• Proven ability to extract insights from working with large, evolving data sets.
• Strong diagnostic and analytical skills.
• Demonstrated ability to accomplish tasks and build trust and confidence across functional groups of stakeholders.
• Possesses a positive attitude and strong work ethic.
• A proactive communicator who shares timely information and escalates potential issues or risks.

Preferred Qualifications

• Pharma, healthcare or pharmacy experience.

Work Environment

This position operates in a home or professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.