Service Manager

Job Description

Job Description

Company: Wilkins RV
Location: Syracuse, NY 
Position: Service Manager

• $60,000.00-$100,000.00 annually.

• Medical, dental and vision insurance
• 401K and employer match
• Paid time-off and sick time
• Voluntary benefit program
• Employee referral program
• Employee discount
• RV Borrowing Program

Job Responsibilities:

• Ensure a consistently high level of internal and external customer satisfaction throughout the service department,
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices,
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy,
• Create and maintain strong working relationships with external vendors,
• Meet or exceed monthly budget projections,
• Maintain a safe and functional working environment.

Position Requirements:

• Experience managing more than 10 people in a fast-paced environment strongly preferred,
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment,
• Strong written and verbal communication skills,
• Proficiency in a dealership software system,
• Intermediate or better skills in MS Office (Word, Excel, Outlook),
• Ability to read and analyze P&L reports,
• Valid driver's license.
• NY State Inspection License a Plus!

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