Behavioral Health Navigator, IBH

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

High School Diploma or equivalent required. Undergraduate degree in social services preferred.

• Experience working with diverse populations displaying respect and sensitivity to diversity, equity and inclusion preferred
• Experience working in a community health setting preferred
• Experience working with complex patient situations a plus

• Strong verbal and written communication skills required; Bilingual (English/Spanish) required.
• Strong collaborative skills: ability to effectively and appropriately engage members of the care team, other clinic departments, leadership, and external community partners.
• Exceptional communication skills; ability to effectively engage patients and assess needs and concerns to ensure that the patient is referred appropriately.
• Excellent in-person and phone customer service skills; able to manage difficult and emotional patient situations and to respond promptly to patient needs.
• Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
• BLS Certification Required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Processes and closes the loop on internal and external behavioral health referrals.

Provides support to help maximize quality measures

Serves as point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources

Facilitates patient access to appropriate behavioral health providers and services, both internal and external

Contacts scheduled initial IBH appointments to assess for readiness for appointment

Minimizes missed opportunities by managing the IBH schedules and patient wait list

Develops and maintains a relationship with community partners to ensure robust collaboration.

Participates in huddles, team meetings, and case conferencing as needed.

Helps facilitate warm handoffs at all sites

Collaborates with care coordinators to limit overlap and ensure closed-loop IBH referrals.

In Napa County, Coordinates workflow for Napa County MH Access co-located clinician and CCOLE patient

Works as back-up for IBH Program Navigator and Psychiatric MA

Documents timely and efficiently in the EMR

Determines the appropriate level of IBH services needed to support the patient at any given point in time

Works as back-up for other IBH Program Navigators and Psychiatric MAs

Attends appropriate training courses/webinars and meetings

Gathers and reports data related to behavioral health when needed

Provides feedback for the improvement of Integrated Behavioral Health processes

Performs other duties as assigned.