Guest Services Supervisor

Job Description

Job Description

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are :

• Natural Leader : You motivate and empower others, fostering a culture of collaboration and positivity

• Guest Experience Champion : You anticipate needs and go above and beyond to deliver unforgettable stays

• Clear Communicator : You engage guests and team members with professionalism and warmth

• Proactive Problem Solver : You thrive under pressure, making smart decisions quickly and effectively

• Organized Multitasker : You manage priorities seamlessly in a fast-paced environment

• Veterans and military spouses are encouraged to apply

What You'll Do :

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery

• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards

• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty

• Coordinate room assignments and collaborate with housekeeping to meet guest preferences

• Design and deliver training programs that elevate team skills and operational excellence

• Serve as the primary point of contact for internal and external inquiries

• Conduct audits, maintain accurate financial records, and analyze performance metrics

• Prepare operational and guest experience reports for management review

• Partner on initiatives to promote hotel services and improve efficiency

• Handle emergencies with professionalism, ensuring guest and team safety

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include :

• Minimum of two years guest service experience in hotel hospitality preferred

• Minimum one-year guest service leadership role preferred

• Experience with previous Property Management System, preferred Opera System

• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred

• Ability to stand for long periods of time required

Who You'll Supervise :

• Front Desk Team

• Guest Services Team

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.