Client Support Specialist

About the Role Our client is looking for a dedicated Client Support Specialist to join their team in Queenstown . This role is vital for providing consistent and high-quality support to our clients, addressing their needs and ensuring their satisfaction with our services. You will be the first point of contact for many client inquiries, offering solutions and assistance with professionalism. This position offers a great opportunity to be part of a local team in Queenstown , contributing directly to client relationships and business success in a face-to-face capacity. Key Responsibilities Handle incoming customer inquiries via phone, email, and in-person visits. Provide information about services, products, and company policies. Troubleshoot and resolve client issues efficiently and effectively. Maintain detailed records of customer interactions and transactions. Escalate unresolved issues to appropriate management or departments. Contribute to building strong, lasting client relationships through exceptional service. Requirements Previous experience in a customer service or support role . Strong communication and interpersonal skills. Ability to effectively manage and resolve customer issues. Good organizational skills and attention to detail. Proficiency with standard office software and CRM systems. A customer-first attitude and a desire to help clients succeed. Benefits Competitive annual salary. Full-time employment with stable hours. Health insurance and other standard benefits. Paid vacation and sick leave. Opportunity to work locally in Queenstown and be part of the community. Professional development and training programs. #J-18808-Ljbffr